Still can’t update my reviews

  • Resolved splet99

    (@splet99)


    11 months, 1 week ago

    I have send more than once queries, or commented on other posts with the same problem but I can’t get an answer. I’v send you my troubleshoot log, and my plugin is up to date, I have removed and added the url again but I can’t fetch new reviews since 3 months now. I have the same problem on multiple websites I manage and I have not seen a website with reviews newer than 3 months. What do I need to do to get this up and runngin again? If you tell me I need a pro plan in order for you to fix this just let me know please. I’ve seen many users with the same issue and no solution.

Viewing 5 replies - 1 through 5 (of 5 total)

  • I hear you. Support has been useless and tone deaf. Now they’re asking for my wordpress login. I will look for an alternative plugin and report back if I find anything good.

    Plugin Support liditrudex

    (@liditrudex)

    Hi splet99 !

    We couldn’t check your troubleshooting in the other issue, since it was removed.

    Could you send it to our support email?

    [email protected]

    We’ll check it as soon as it arrives.

    Feel free to write us, if you need further assistance,

    Trustindex

    Plugin Support liditrudex

    (@liditrudex)

    Hi @calgarypt !

    Have you tried reconnecting the URL?

    The IT guys will check the troubleshooting again!

    Thanks for your patience!

    Feel free to write us, if you need further assistance,

    Trustindex

    • This reply was modified 11 months, 1 week ago by liditrudex.
    Thread Starter splet99

    (@splet99)

    I did reconnect the domain, like I said.

    Plugin Support liditrudex

    (@liditrudex)

    Hi splet99 !

    Could you send the troubleshooting text to our support email?

    [email protected]

    Feel free to write us, if you need further assistance,

    Trustindex

Viewing 5 replies - 1 through 5 (of 5 total)
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