still charges subscription when cancelled

  • Resolved grahamclements

    (@grahamclements)


    1 week, 5 days ago

    a few months ago I cancelled my subscriptions to the popup builder and the mailchimp extension yet they still charged me once more for a subscription. I have been trying to use chat to talk to them on their website but no response. They had previously stuffed up a renewal too. So their administration and customer service is hopeless. My account says one of the subscriptions is cancelled, yet they still charged me for it, and the other is still active but paused, and I can do nothing to change that.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Dear @grahamclements

    Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with your subscriptions.

    To resolve this matter promptly, I kindly ask that you reach out to our support team directly. They will issue you a specific address or handle the necessary steps to address your concerns. You can visit our Support Page, where you’ll find options to chat with us or send an email. Our team is always available to assist you and will gladly address any concerns you may have.

    We appreciate your patience and understanding, and we’re committed to resolving this issue for you as quickly as possible.

    Best regards,

    Thread Starter grahamclements

    (@grahamclements)

    I have been trying to contact your support ever since I noticed the problem and they still have not got back to me, so the problem is NOT resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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