Still not getting Canceled & Failed Order emails

  • Resolved JohnnyScience

    (@johnnyscience)


    3 years, 11 months ago

    So following up to this thread:

    https://www.ads-software.com/support/topic/how-to-email-admin-when-orders-get-canceled/#post-12883938

    I’ve been having issues receiving emails about Canceled or Failed Orders.

    I’m getting other website emails, just not these specific ones.

    I even get other Woocommerce emails, such as New Order

    So I don’t understand why I wouldn’t be receiving the Canceled & Failed Orders emails if I’m receiving New Order emails?

    I checked Woocommerce>Settings>Emails & both Canceled & Failed Orders have my Admin email listed and both are Enabled inside of their settings.

    Any ideas?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Before diving deeper into this issue, I suggest you to do a quick test to confirm if these email notifications are being sent or if there are some issues with them.

    1. Go to WooCommerce>Settings>Emails and make sure that the wanted email notifications are enabled there.
    2. Install and activate WP Mail Logging plugin.
    3. Place a new order in your site (or wait for a new real order from your customers)
    4. Go to Tools>WP Mail Log page and check if the expected notification has been logged there.

    If it has been logged without any errors, it means that it has ben sent from your site, and I’d suggest you to check if it landed in the SPAM folder or reach your hosting support to see if there are any problems with the server’s mail queue.

    If there are some errors logged next to this notification, it will mean that something is preventing WooCommerce from sending it. Please check these errors to see if you can get more details about what is happening. If they are coming from a specific plugin, you should try to disable it temporarily and repeat the test to see if the notifications are sent.

    Thanks,

    Hi @johnnyscience,

    We have not heard back from you for a bit, so I am going to close this thread. If you still have the issue feel free to reply back and let us know, and the thread will re-open. If there is a new issue, please open a new thread.

    Otherwise do have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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