still processing

hi – i received an email but posted to someone elses thread although relating to mine

https://www.ads-software.com/support/topic/plugin-working-file-not-changing/

how do i send screenshots

i now have 1 processing – although it has been doing that for a while

have cleared te feed process and ticked / unticked the Automatically fix feeds …..

Hello @haychart,

Sorry for my late reply.

Could you tell me if you have the plugins Wordfence or BasicAuth active on your server?

If you have Wordfence active, could you please try the following steps?
?1) Temporary deactivate Wordfence
?2) Open the Feed Manager -> Settings page and press the “Clear feed process” button
?3) Try to generate a feed
?4) Activate Wordfence again
?5) Try to generate a feed again.

Please let me know if that worked, or if you’re using BasicAuth on your server.

Best regards,
Michel

Hi

we are using wordfence

deactivated plugin and a feed was created
reactivated – regenerated and just went to processing

have now deactivated – regenerated to get an ok
now reactivated wordfence so will it still work

Sorry, but I’m not sure if I understand the status of the issue.

If I read it correctly you now can generate a feed with the Wordfence plugin deactivated, but as soon as you reactivate Wordfence the feeds stay in the processing stage?

sorry no

the feed still says ok – I was just wondering if it would affect it with wordfence activated again

the answer I think is no as google found my feed but rejected it due to gtin (unfortunately the site is for my wifes jewellery business and we do not use gtin so any help on that issue would be good)

I’ve had some reports that you can activate wordfence again once you have one feed made with it deactivated. Best thing to do is just try it out on your server. See if you still can generate feeds with Wordfence on.

As for the gtin, I don’t think I can help you there. At least it has nothing to do with the Wordfence issue.

You could read up in using GTIN in Googles feed specifications which you can find here: https://support.google.com/merchants/answer/7052112?hl=en. If you search that page for gtin you should find a way on how to handle that.

Best regards,
Michel

Hey @haychart,

You can set identifier_exist attribute to “no” the products of your feed. That way google know’s that there is not GTIN number for those items.

i tried that

google says

20 errors
10 ERROR: Invalid GTIN value.
10 ERROR: Invalid integer in attribute: multipack.

@haychart, did you fill in the GTIN Make sure it is empty do not fill it just leave it blank

Hello @haychart,

Have you been able to solve the issue with Auke’s advice? Can we close the ticket now?

Best regards,
Michel

all sorted thanks