Still unable to access dashboard please help

Please tell me these steps to reproduce a problem.
If you have a link to your website where WordPress is installed, please post a link, so I can take a closer look.

That looks like a misconfigured security thing. There’s no need for an .htaccess file in your wp-admin folder. Delete it.

@sterndata I have deleted the .htaccess file from my wp-admin folder, cleared the cache, retried but still get the same.
This is what I see for my dashboard
https://kevinackford.uk/wp-admin/

I can’t see a page that requires a login. Please post a screens shot.

Hey, when I look at your site’s home page, I see a 404 error for this critical file: https://kevinackford.uk/wp-content/themes/newshop-ecommerce/style.css

Try reinstalling your theme or restoring that file from a backup.

@sterndata
This is what I see for my dashboard

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Welcome to your WordPress Dashboard! This is the screen you will see when you log in to your site, and gives you access to all the site management features of WordPress. You can get help for any screen by clicking the Help tab above the screen title.

The left-hand navigation menu provides links to all of the WordPress administration screens, with submenu items displayed on hover. You can minimise this menu to a narrow icon strip by clicking on the Collapse Menu arrow at the bottom.

Links in the toolbar at the top of the screen connect your dashboard and the front end of your site, and provide access to your profile and helpful WordPress information.

You can use the following controls to arrange your Dashboard screen to suit your workflow. This is true on most other administration screens as well.

Screen Options — Use the Screen Options tab to choose which Dashboard boxes to show.

Drag and Drop — To rearrange the boxes, drag and drop by clicking on the title bar of the selected box and releasing when you see a grey dotted-line rectangle appear in the location you want to place the box.

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The boxes on your Dashboard screen are:

Welcome — Shows links for some of the most common tasks when setting up a new site.

Site Health Status – Informs you of any potential issues that should be addressed to improve the performance or security of your website.

At a Glance – Displays a summary of the content on your site and identifies which theme and version of WordPress you are using.

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If I reinstall the theme will I not lose the site that is there?

@sterndata
Thanks for your help so far I have to go now but will pick this up again tomorrow.
If I upgrade and download the newer version of the theme can I move everything across to the updated theme or do I need the dashboard that I cannot access for that?

Thank you again

No, you will not lost the site. The content is in the database; the theme is responsible for displaying it and at least one of its files is missing. Download the theme from https://www.ads-software.com/themes/newshop-ecommerce/, then go to APPEARANCE->THEMES on the dashboard, click ADD NEW, then click UPLOAD THEME to upload the file you just downloaded.

@sterndata

Thank you, there is just one problem with this.

then go to APPEARANCE->THEMES on the dashboard, click ADD NEW, then click UPLOAD THEME to upload the file you just downloaded.

If I press any of the links on the left of my screen it comes up with the Oops! That page can’t be found message so I am unable to use my dashboard.

• This reply was modified 3 years, 6 months ago by kevinackford.

OK, then let’s try this: Unzip the theme file locally. Via FTP or your hosting control panel’s file manager app, navigate to wp-content/themes/themename and delete that directory, then upload the director from the file you just unzipped.

Hi again @sterndata

I have navigated to wp-content/themes/newshop-ecommerce and deleted the folder then uploaded the unzipped new-shop-ecommerce folder from my PC but still get the same.

As far as I am aware people can still view and make purchases on the site it is just that during COVID the group lessons part of sales has be disabled and now need to enable it again. https://www.kevinackford.uk

Could the problem not be with WordPress? as I thought that the Dashboard was a part of WordPress and not the theme.

I am sure that with your capable help we can get it sorted out, I really do appreciate your time on helping with this problem.

well, the 404 problem is gone and your site works from the front end. Have you cleared your browser’s cache?

I have cleared the cache, logged back in to my admin and still get the same list of links.
I tried pressing the all pages link and I get my menu at the top of the page and the message
Oops! That page can’t be found.
It looks like nothing was found at this location. Maybe try one of the links below or a search?
If you need a screen shot how do I place one on here?

Do you see any errors in the browser console when logged in and on wp-admin? And have you removed the .htaccess file in wp-admin?

The .htaccess file in wp-admin has been removed there are now only .php files and an error_log file
I don’t know what you mean by “errors in the browser console.”
I apologise I am not very technically minded when it comes to the website