Stock Adjustment Order Notes – Woocommerce

  • Resolved Flávio

    (@fuba182)


    4 years, 3 months ago

    The following situation is happening.

    After a customer tries to place an order without filling in the payment information, woocommerce creates the order with a PAYMENT PENDING or MISSING status.

    This order, which is in PENDING PAYMENT status when the status changes, removes the product from stock.

    Even if it is changed to CANCELED, products from stock are removed.

    That is, by changing the status of an order in PENDING PAYMENT to CANCELED, the product inventory is written off.

    This procedure should not happen. Am I right?

    Thankyou

    Woocommerce: 4.8.0

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    After a customer tries to place an order without filling in the payment information, woocommerce creates the order with a PAYMENT PENDING or MISSING status.

    Does this happen with a specific payment plugin? If so, what plugin are you using?

    That is, by changing the status of an order in PENDING PAYMENT to CANCELED, the product inventory is written off.

    Yes, even if stock is reduced, it should be increased back when the order is canceled as explained here.

    Thread Starter Flávio

    (@fuba182)

    Hello

    We use 2 Brazilian payment plugins.

    – FirstData Payment WooCommerce and https://br.www.ads-software.com/plugins/woo-moip-official/.

    See in the image below that after the customer fills in the wrong credit card details, he creates the order on woocommerce with PENDING PAYMENT status.

    Order Notes

    Status Order

    After changing the status of this order to CANCELED, the stock was reduced, see the image below.

    The order was in PENDING PAYMENT status and was changed to CANCELED.

    Order Notes

    Status Canceled

    By my understanding, when changing the order status to CANCELED he could not reduce the product from the stock.

    Thanks for the answer

    Hi again!

    Ok, can you try the conflict test instructed here to see if any of the plugins are causing the issue? Please keep us posted, we will be more than happy to help moving forward.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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