Stock central is showing out of stock wrong

  • Resolved vishvega

    (@vishvega)


    3 years, 9 months ago

    Hello,

    In Stock central, some products are marked in red, under Stock indicator as Out of stock. The product is actually not out of stock, it shows stock qty correctly. I tried disabling cache plugins, products re-saving, but nothing worked.

    How can I fix this?

    screenshot : https://i.imgur.com/z5DV7Jh.png

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Salva Machi

    (@salvamb)

    Hi @vishvega

    Did you try changing the stock manually from the product page before resaving?

    Best Regards,
    Salva.

    Thread Starter vishvega

    (@vishvega)

    Hi @salvamb

    Yes, I tried that on few products. but the issue is still there. I also deactivated all caching related plugins, wordpress and plugins are all up-to date.

    What should I do?

    One more thing, Would this error cause me not getting products out of stock emails correctly?

    Plugin Author Salva Machi

    (@salvamb)

    We need to understand your configuration.
    Are you using the out of stock threshold globally (from WooCommerce settings) or at product level (using ATUM’s Out of stock threshold field)?

    Thread Starter vishvega

    (@vishvega)

    We are using ATUM’s Out of stock threshold field..

    If you need any other info from me, It’d be great if there’s a way I could send you diagnostic info or similar so you can see everything you’d like to see..

    Plugin Author Salva Machi

    (@salvamb)

    I see. And those items that you are seeing as “out of stock”, did reach the out of stock threshold?
    This could be a possible reason.

    Thread Starter vishvega

    (@vishvega)

    Thank you for the response..

    The out of stock threshold is set to Zero. But even with the products have stock value greater than zero, are being marked in red cross..

    please see the screenshot of Stock central : https://i.imgur.com/z5DV7Jh.png

    Plugin Author Salva Machi

    (@salvamb)

    If the out of stock threshold is zero, I see no reason for this, indeed.
    In order to investigate this, we would need to take a look at your configuration.
    Might you open a private ticket and give us access, please?

    Thread Starter vishvega

    (@vishvega)

    Hello @salvamb

    I’ve added a ticket using the link you provided.
    Ticket : https://stockmanagementlabs.ticksy.com/ticket/2799744

    One more thing, Would this error cause me not getting products out of stock emails correctly?

    • This reply was modified 3 years, 9 months ago by vishvega.
    Plugin Author Salva Machi

    (@salvamb)

    OK, thank you!

    One of our support team members will reply to you soon.
    Let’s continue our discussion there ??

    Best Regards,
    Salva.

Viewing 9 replies - 1 through 9 (of 9 total)
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