Stock Central Issue

Hi @moh2015

When this happens, usually it records an error on your PHP error log that can help us to understand why is this happening. So might you check it and paste here the exact error, please?
If you need help to enable your error log, please do read this article:

Debugging in WordPress

Thanks a lot for your reply, I’ve installed Query Monitor plugin, but there is no database error related to ATUM, please check the screenshot below
https://prnt.sc/u1vn2q
Thanks,

Hi @moh2015

You should check for the error when this error happens. not sure if the Query monitor plugin can help you out with this…
I’d recommend to enable and check the PHP error log file instead (as suggested previously).

Best Regards,
Salva.

• This reply was modified 4 years, 3 months ago by Salva Machi.

Thank you for your reply, I’ve enabled the debug mode and try to access stock central and the error happened, then checked the debug.log file:

[19-Aug-2020 10:13:45 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:13:45 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:13:48 UTC] PHP Notice:  Undefined property: P9f::$product_design in /home/customer/www/pasmma.com/public_html/wp-content/plugins/tshirtecommerce/includes/product_images.php on line 9
[19-Aug-2020 10:14:10 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:14:13 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:14:14 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:14:16 UTC] PHP Notice:  Undefined property: P9f::$product_design in /home/customer/www/pasmma.com/public_html/wp-content/plugins/tshirtecommerce/includes/product_images.php on line 9
[19-Aug-2020 10:16:10 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:16:11 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:16:16 UTC] PHP Notice:  Undefined property: P9f::$product_design in /home/customer/www/pasmma.com/public_html/wp-content/plugins/tshirtecommerce/includes/product_images.php on line 9
[19-Aug-2020 10:17:06 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:19:15 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25
[19-Aug-2020 10:19:16 UTC] PHP Notice:  Undefined index: force_notice in /home/customer/www/pasmma.com/public_html/wp-content/plugins/woo-accept/accept-wc.php on line 25

I can’t see any error related to ATUM.
Thanks,

• This reply was modified 4 years, 3 months ago by Yui.
• This reply was modified 4 years, 3 months ago by Yui. Reason: please use CODE button for proper formatting

Hi @moh2015

Indeed. Those aren’t errors, just notices (so not really important) and are not coming from ATUM.
Very weird that happened without recording any critical error…

Perhaps this could be caused by some kind of server restriction or limitation being applied by your hosting provider. Might you contact them and ask them about this issue, please?

Best Regards,
Salva.

• This reply was modified 4 years, 3 months ago by Salva Machi.

Hi,
I’ve contacted my host, and they told me to uninstall and reinstall the plugin, this time I got this error “Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 20480 bytes) in /home/customer/www/pasmma.com/public_html/wp-includes/class-wp-post.php on line 265”

They told me that the memory limit is already set to the maximum of 768M and can’t be increased.
Kindly advise.
Thanks,

Hi,
I’ve removed products that have a huge number of variations from my website, and now ATUM works fine.
I have another problem, search by SKU doesn’t work for me, I have a unique SKU for each variation, When I search by SKU, no results appear, please check screenshots:
https://prnt.sc/u43prs
https://prnt.sc/u43q5x
Thanks,

hi,
I’ve multisite wordpress installation and the problem of stock central was solved on the main site when I removed the products with huge variations and deleted the plugin and its data and reinstall it again.
I did the same thing on the other (Arabic) site , but when i delete the plugin, its data was not deleted from the database although I enabled that option in the general settings, and the problem of stock central still exist on that site, please advice how to delete the plugin data from the database to solve this problem.
Thanks,

Hi @moh2015,

Good to know that you finally found a way to solve it.

I have another problem, search by SKU doesn’t work for me, I have a unique SKU for each variation, When I search by SKU, no results appear, please check screenshots:

This is very weird. I’ve just tried searching a variation by SKU on my local environment and worked fine for me.

I did the same thing on the other (Arabic) site , but when i delete the plugin, its data was not deleted from the database although I enabled that option in the general settings, and the problem of stock central still exist on that site, please advice how to delete the plugin data from the database to solve this problem.

The ATUM tables should be deleted if you had the corresponding option enabled in ATUM settings before uninstalling.
Anyway, if you want to remove the tables manually, just identify the blog number for that “Arabic” site and remove all the tables with the blog number prefix + atum_ prefix on their names.

Best Regards,
Salva.

Hi,
Thanks a lot for your reply, I managed to solve the problem of the Arabic site.
Regarding the problem of the SKU, I noticed that the search works only for the product name , I tried to search by SKU and entered a product name and got a result of the same product name, please check the below screenshot
https://prnt.sc/u7212e
Please advise.
Thanks,

• This reply was modified 4 years, 3 months ago by moh2015.

Hi @moh2015

Not sure what could be causing this on your site as it’s working as expected for me.
In order to discard any possible conflict with a 3rd party plugin or theme, you can try to disable all your plugins except WooCommerce and ATUM and also try to activate the StoreFront theme (for example) and try if it works in that way.

Best Regards,
Salva.