Stock level not replenishing on refund anymore

  • Resolved cedus

    (@cedus)


    5 years, 7 months ago

    Hi,

    I’m having issues with stock levels not being replenished after completing a refund. This problem persists for about a month now.

    The checkbox to replenish is set but it does not get logged to the sidebar or added silently without notice.

    Where can I look out for this problem in the code? There are no errors in the log or when debug option is set to true.

    Thank you for your answer

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  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @cedus,

    Let’s make sure this is not a theme or plugin conflict with WooCommerce.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. Make a test purchase then refund.

    If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

Viewing 1 replies (of 1 total)
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