Stock management incorrectly allowing backorders

Hello @razorfrog,

If I understand you correctly, the back-order settings for variations are not being respected.

I wasn’t able to replicate this on my test site as you can see below, the product can’t be added to the cart.

Link to image: https://d.pr/i/5lnLDB

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

I can’t replicate it either from “Add to Cart” – however the orders are still coming in. These are products that haven’t been in stock for weeks.

System Report below. Nothing in the error logs.

WordPress Environment

WordPress address (URL): https://bendavis.com
Site address (URL): https://bendavis.com
WC Version: 7.4.0
REST API Version: ? 7.4.0
WC Blocks Version: ? 9.4.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

Server Environment

Server Info: nginx/1.16.1
PHP Version: 8.0.25
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 8.0.30-22
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.4.0
WC Database Prefix: wp_
Total Database Size: 2084.81MB
Database Data Size: 1380.19MB
Database Index Size: 704.62MB
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Post Type Counts

amn_mi-lite: 2
attachment: 710
blocked_user_lite: 26
cpt_iconic_wlv: 40
customize_changeset: 1
ep-synonym: 1
jetpack_migration: 2
mailpoet_page: 1
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oembed_cache: 319
page: 28
post: 2
product: 178
product_variation: 1627
revision: 206
shop_coupon: 124
shop_order: 55752
shop_order_refund: 643
slide: 23
wooframework: 256

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (59)

ManageWP - Worker: by Manage WP – 4.9.16
Gravity Forms: by Gravity Forms – 2.7.1
Admin Menu Editor: by Janis Elsts – 1.10.4
WooCommerce Blacklister: by Aelia – 1.0.5.200727
Akismet Anti-Spam: by Automattic – 5.0.2
Activity Log: by Activity Log Team – 2.8.5
Classic Widgets: by WordPress Contributors – 0.3
ElasticPress: by 10up – 4.4.1
Envato Market: by Envato – 2.0.8
WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 5.2.0
Site Kit by Google: by Google – 1.94.0
Gravity Forms: by Gravity Forms – 2.7.1
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.2.0
WooCommerce Linked Variations by Iconic: by Iconic – 1.4.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.12
WooCommerce Load More Products: by BeRocket – 1.1.9.8
Mailgun: by Mailgun – 1.9
Nginx Helper: by rtCamp – 2.2.2
Hide Shipping Methods based on Shipping Class and Zone: by PluginHive – 1.1.1
Post Types Order: by Nsp Code – 1.9.9.2
Razorfrog Core: by Razorfrog Web Design – 4.6.8
Redis Object Cache: by Till Krüss – 2.2.3
Rank Math SEO PRO: by Rank Math – 3.0.30
Rank Math SEO: by Rank Math – 1.0.108
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.2.0
Total Theme Core: by WPExplorer – 1.6.1
User Switching: by John Blackbourn & contributors – 1.7.0
Aelia Foundation Classes for WooCommerce: by Aelia – 2.4.1.230214
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1
Woo Product Dropdown Widget: by Razorfrog Web Design – 1.1.2
Stock Sync for WooCommerce Pro: by Lauri Karisola / WP Trio – 2.4.0
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.18
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.18
WooCommerce Bulk Stock Management: by WooCommerce – 2.2.32
WooCommerce Cart Notices: by SkyVerge – 1.14.0
WooCommerce Chained Products: by StoreApps – 2.13.0
WooCommerce Checkout Field Editor: by WooCommerce – 1.7.8
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.14.4
WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.4.0
WooCommerce Email Validation: by Hugh Lashbrooke – 2.1.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.6.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
PDF Invoices & Packing Slips for WooCommerce - Premium Templates: by WP Overnight – 2.19.6
WooCommerce Print Invoices/Packing Lists - Edited by Razorfrog: by SkyVerge – 100.0.0
WooCommerce Product Bundles: by WooCommerce – 6.18.1
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.19.0
WooCommerce Shipping Tracking: by Lagudi Domenico – 33.9
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.2
WooCommerce Smart Coupons: by StoreApps – 7.2.0
WooCommerce Subscribe to Newsletter: by Themesquad – 3.6.0
WooCommerce Table Rate Shipping: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 7.4.0
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WP fail2ban: by Charles Lecklider – 4.4.0.9
WP Overnight Sidekick: by WP Overnight – 2.5.1
WP Remote: by WP Remote – 4.87

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Simple Cloudflare Turnstile: by Elliot Sowersby
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Smart Manager - WooCommerce Advanced Bulk Edit, Inventory Management & more…: by StoreApps – 7.4.0
Stock Triggers for WooCommerce: by Algoritmika Ltd – 1.6.2
WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.5.1

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GridPane Mailer: by Chad Butler
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ManageWP - Worker Loader: by GoDaddy – 1.0.0
WP CLI Login Command Server: by Evan Mattson – 1.4
WP fail2ban: by Charles Lecklider – 4.4.0.9

Settings

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-filtered (exclude-from-filtered)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #12349 - /shop/
Cart: #2753 - /cart/
Checkout: #2754 - /checkout/
My account: #2755 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Ben Davis 2.0
Version: 2.2.6
Author URL: https://razorfrog.com/
Child Theme: ?
Parent Theme Name: Total
Parent Theme Version: 5.7.1
Parent Theme Author URL: https://www.wpexplorer.com/
WooCommerce Support: ?

Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Total/woocommerce/archive-product.php
Total/woocommerce/checkout/form-checkout.php
bd2/woocommerce/emails/admin-new-order.php
Total/woocommerce/loop/loop-start.php
Total/woocommerce/loop/orderby.php
Total/woocommerce/loop/pagination.php
bd2/woocommerce/loop/result-count.php
Total/woocommerce/single-product/meta.php
Total/woocommerce/single-product/rating.php
Total/woocommerce/single-product/tabs/tabs.php
Total/woocommerce/single-product/title.php

Product Bundles

Database Version: 6.18.1
Loopback Test: ?
Template Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
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shipping-label-banner
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store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-02-22 23:35:25 -08:00
Options: ?
Notes: 22
Onboarding: completed

WooCommerce Customer/Order/Coupon Export

Automated exports: 2
Custom formats: 4
Next export: Not scheduled

Action Scheduler

Complete: 25,399
Oldest: 2023-01-25 20:00:32 -0800
Newest: 2023-02-22 09:27:22 -0800

Failed: 54
Oldest: 2019-11-01 10:10:51 -0700
Newest: 2023-02-04 11:31:44 -0800

Pending: 9
Oldest: 2023-02-22 10:10:46 -0800
Newest: 2023-02-22 21:37:13 -0800

Newsletter Subscription

Provider: Mailchimp
Provider List: ?
Subscribe checkbox label: Subscribe to our newsletter?
Default checkbox status: checked
Checkout location: After the Terms and Conditions
Subscribe on order statuses: -
Enabled Double Opt-in: ?

Smart Coupons related settings

Number of coupons to show: 0
Number of characters in auto-generated coupon code:
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card: no
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?: no
Combine emails: no
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: yes
Prices entered with tax: no
Rounding: yes
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: itemized
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: yes
Account endpoints > Coupons: wc-smart-coupons

Status report information

Generated at: 2023-02-22 09:27:28 -08:00
`

 

Hi @razorfrog

Thanks for sharing the requested information above.

I am unable to replicate the issue on my personal site as well.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to backorder the same out-of-stock product and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hello – as mentioned above, I cannot replicate the issue myself by adding out of stock items to the cart. We simply receive orders for out of stock items – I’m not sure how the orders are placed. This makes it very difficult to troubleshoot, and makes testing with different themes, plugins, staging less useful.

How else could the orders be coming in if the normal “add to cart” functionality blocks them correctly?

Hi @razorfrog

We simply receive orders for out of stock items – I’m not sure how the orders are placed.

+

How else could the orders be coming in if the normal “add to cart” functionality blocks them correctly?

Have you reached out to these customers as to how they were able to place an order for these out-of-stock items? That, could be a good starting point to troubleshoot as you’re unable to replicate the issue on your end.

Hi there!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Thanks!