Hello @gesen,
thank you for reaching out to us, we are here to help.
We have encountered this situation many times and there are some different options for this to be caused. We have documented these options and how to work on getting them resolved here.
Please take a look and see if any of these items can be the cause of your case. If this does not help, we would like to take a look at your system report and Zettle logs. You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here.
(please add the URL of this thread in the ticket as well)
Let me know how this goes and if you need any additional support.
Kind regards,
Joost
