Stock quantity not syncing with Facebook

Hi @debiluanne

Thanks for your question!

As of recently, my inventory is not syncing from Woocommerce into Facebook. In facebook, the products say “in stock” but inventory is 0. I need my inventory to automatically sync, I cannot use some type of manual workaround. I’ve seen similar posts about this issue but haven’t been able to come across an actual solution.

First, please kindly ensure that you update your plugin to the latest version 2.4.0 as we have made improvements in terms of product syncing.

We don’t see issues in regards to product sync. I have a test store and manually updated the stock of the product to either out of stock or change the stock management at product level and set the stock to zero and then hit update the product on the product edit page, I checked on my Facebook catalog, the product was updated accordingly.

Screenshots of my test:

Link to image: https://d.pr/i/Rw5uT6

Link to image: https://d.pr/i/oXwMgI

Please ensure the following when you have a problem with product sync.

• – Please check that PHP time limit is sufficient, ensure it’s set to 1200
• – Make sure WP Cron is enabled
• – Make sure your WP Memory is sufficient like 256 MB above

Then please try to adjust a product stock and then hit update when you’re on that product edit page, then check for that product on Facebook

Let me know how it goes.

Hi, thank you for the response. I have had my website manager do everything you mentioned. I am still having the same issue. Items that have a stock quantity in woocommerce are showing as “In stock” in my facebook catalog but with an inventory quantity of “0”.

Woocommerce screenshot: https://ibb.co/ZL50pt8

Facebook catalog screenshot: https://ibb.co/m45qWSn

The same items are also importing as “On sale” with the same price as the regular price even though there is no sale price in woocommerce.

Woocommerce price screenshot: https://ibb.co/BtftGg1
Facebook Screenshot: https://ibb.co/Q9WWs95

Hi there @debiluanne

First of all about your second question:

The same items are also importing as “On sale” with the same price as the regular price even though there is no sale price in woocommerce.

Woocommerce price screenshot: https://ibb.co/BtftGg1
Facebook Screenshot: https://ibb.co/Q9WWs95

This is a known bug and we’re working on it, you can view the bug report here.

In regards to your first question, may I know which section in Facebook catalog, did you get the below screenshot?

Link to image: https://d.pr/i/RnQfVM

Look forward to your reply

Thanks – the screenshot is from when I go to Catalog–> Items–> select item from the catalog.

See full screenshot here: https://ibb.co/b3rPfPH

Hi @debiluanne

Speaking with Facebook support last week regarding stock, they mentioned that when products are marked as “In Stock” in Facebook but have a quantity of 0, this is expected behaviour.

Furthermore, they said this is likely related to offline shop in which case inventory doesn’t matter; the “availability” field is used instead. Technically, everyone should see an inventory count of “0”

Hope this helps to explain.

The problem is that when an item shows a quantity of “0” but I have it in stock in my shop, my customers cannot shop via Instagram because it says “Sold out.”

See screenshot below of the same item in my instagram shop

Instagram screenshot: https://ibb.co/71jWcKX

Hi @debiluanne

It appears that we need to troubleshoot further, which might require access to your site, etc. In order for us to do so, could please open a ticket?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @debiluanne

Since we haven’t heard back, we’ll mark this thread as resolved. Should you still have issues, first confirm that Facebook for WooCommerce is fully updated. You can purchase the free product on that page to get support from WooCommerce.com. You also can open a new support thread on this forum if you still have trouble or any questions.