Stock Slide In Doesn’t Do Anything

Hi @one3rdnerd, Are you on the latest version? If so, are there any messages in the console?

Hey there,

Yes, I am.

See this screenshot https://imgur.com/a/eHiFxuY

Thanks

Thank you for the screenshot. It looks like your Stock option is not working properly. It should display like this is there is no products with low stock: https://d.pr/i/xaiUpj

As mentioned by @psealock can you send us the error messages in Console? To access the DevTools, on any web page or app in Google Chrome you can use one of these options:

Open the Chrome menu (three dots) at the top-right of your browser window, then select Tools > Developer Tools.

Open WooCommerce dashboard page and click on Stock. Right-click on any page element and select Inspect. Click on Console and copy and paste the errors you see there.

Thanks for the reply.

Hmm that’s odd.

Here’s the contents of the console when on a page after clicking the stock option.

load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget&ver=5.3:8 JQMIGRATE: Migrate is installed, version 1.4.1
content.min.js:2 [Deprecation] Element.createShadowRoot is deprecated and will be removed in M80, around February 2020. Please use Element.attachShadow instead. See https://www.chromestatus.com/features/4507242028072960 and https://developers.google.com/web/updates/2019/07/web-components-time-to-upgrade for more details.
(anonymous) @ content.min.js:2

Hi @one3rdnerd,

Thank you for getting back with the console errors. I’m not quite sure what might be causing this issue.

This is likely caused by a conflict with your theme or with another plugin.

Here’s a more extensive explanation in our docs on how to do a full conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

I turned all plugins off apart from WooCommerce and WooCommerce Admin.

I switched to the default theme.

I removed all customizations.

No change it still shows blank.

I use the same theme and plugins on every website and this hasn’t shown on any others.

I also use the same host for all sites so it’s very strange this site has an issue with the WooCommerce admin tool.

Hi @one3rdnerd

Thanks for doing those tests for us.

Quick question: Do you see any errors in WooCommerce > Status > Logs? I’m referring to fatal errors related to the WooCommerce Admin plugin.

If you don’t see anything over there, I’d like to learn whether your site has server-side caching of some sort, or whether you have any caching plugins installed. Could you try flushing the cache, and then try disabling the same?

If the problem persists, I’d like you to try importing past orders, as shown in the section in the WC Admin settings: (Analytics > Settings) https://d.pr/i/fsZmHj

If the problem persists though, let us know. We’re happy to look into this for you.

Hi again.

No caching plugins on this site.

Nothing under Woocommerce > Status > Logs.

How do I find the WC admin settings? I don’t see a link from the plugins page or under the WooCommerce menu.

Thanks for your input.

Hey there! You should have a ‘Settings’ menu item under ‘Analytics’: https://snipboard.io/sEXyai.jpg

Can you please also copy and paste the system report for your site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

Thanks in advance!

Hi @imazed

Thanks for the follow up.

I went to Dashboard > Analytics > Settings

I tried the previous advice but it says there are 0 orders so I can’t click the next button. If I go to WooCommerce > Orders there are in fact 3 orders, but the Analytics tool doesn’t seem to acknowledge them.

Here is the system report…

### WordPress Environment ###

WordPress address (URL): https://kimscrafts.net
Site address (URL): https://kimscrafts.net
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wpqf_
MaxMind GeoIP Database: ?
Total Database Size: 13.68MB
Database Data Size: 11.38MB
Database Index Size: 2.30MB
wpqf_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqf_comments: Data: 0.23MB + Index: 0.18MB + Engine MyISAM
wpqf_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqf_options: Data: 1.53MB + Index: 0.06MB + Engine MyISAM
wpqf_postmeta: Data: 6.84MB + Index: 0.61MB + Engine MyISAM
wpqf_posts: Data: 0.85MB + Index: 0.30MB + Engine MyISAM
wpqf_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpqf_terms: Data: 0.04MB + Index: 0.09MB + Engine MyISAM
wpqf_term_relationships: Data: 0.07MB + Index: 0.16MB + Engine MyISAM
wpqf_term_taxonomy: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpqf_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqf_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqf_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpqf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqf_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.2.6.3
Beaver Themer: by The Beaver Builder Team – 1.2.4.4
Beaver Builder Yoast Breadcrumbs Module: by Pancake Creative –
PowerPack for Beaver Builder: by IdeaBox Creations – 2.7.7.7
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Duplicate Post: by Enrico Battocchi – 3.2.3
Genesis Extender: by The Cobalt Apps Team – 1.9.5
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.6

Simple Lightbox: by Archetyped – 2.7.1
TablePress: by Tobias B?thge – 1.10
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.20

WooCommerce Blocks: by Automattic – 2.5.2
WooCommerce Admin: by WooCommerce – 0.22.0
WooCommerce: by Automattic – 3.8.1
Yoast SEO: by Team Yoast – 12.6.2
WP GDPR Compliance: by Van Ons – 1.5.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #107 - /shop/
Cart: #108 - /cart/
Checkout: #109 - /checkout/
My account: #110 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Genesis Sample
Version: 2.3.0
Author URL: https://www.studiopress.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.2.1
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 772
Oldest: 2019-11-09 17:29:44 +0000
Newest: 2019-12-10 16:28:45 +0000

Pending: 3
Oldest: 2019-12-10 17:28:45 +0000
Newest: 2019-12-17 08:08:15 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Hi there @one3rdnerd,

I see that your WooCommerce Admin version is outdated – latest version was recently updated 0.23.1. Can you try to update it to the latest version and see if it helps?

If it doesn’t, please let us know so we can help troubleshoot further.

When I logged in just version 0.23.1 is active and it doesn’t show any updates are needed.

The stock feature is suddenly working! I’m not sure if my client updated this and didn’t tell me but I will ask.

Thanks for your help. This is resolved for now.

@one3rdnerd

Thanks for the revert! Glad to hear that you were able to get to the bottom of this!

Let us know if you keep running into troubles. We’re happy to help!

All the best!