Stock Status and Quantity

Hi @radial

Based on your shared information, it sounds like there might be a discrepancy between the stock status and the actual stock quantity. WooCommerce usually updates the stock status automatically when the quantity changes, but in some cases, especially when third-party plugins are involved, this might not happen as expected.

Here are some steps you can take to troubleshoot:

• Update WordPress, WooCommerce, and your plugins: Make sure you’re running the latest versions, as updates often include bug fixes.
• Check your WooCommerce Stock Management settings: Go to WooCommerce > Settings > Products > Inventory and make sure “Enable stock management” is checked.

• Recount terms: Go to WooCommerce > Status > Tools > Term counts and click the “Recount terms” button. This will recount the products in each category and update the quantities.

• Check the settings of your stock quantity plugin: Ensure that the settings are correctly configured to sync with your WooCommerce stock quantities. You might also want to reach out to the plugin author for further assistance.
• Check for plugin conflicts: Disable all plugins except the WooCommerce plugin, then see if the issue persists. If it doesn’t, re-enable your plugins one by one until the problem reappears. This will help you identify if another plugin is causing the conflict.

I hope these suggestions help you get started on resolving your issue. Please don’t hesitate to get in touch in case you need our assistance with anything else.

` WordPress Environment

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• This reply was modified 1 year, 4 months ago by radial.

Hi i am still struggling with this. i have tried a wordpress default theme and it also occurs there. there is something wrong in my wordpress woocommerce product count. https://dataforge.us/shop/laptops/ for instance shows i have 11 products, but only 4 items show. my home page is set to show the latest 6 products, but currently on 3 show. my products are set to visible, in stock, show in catalog. i have many items in stock that show on the wp-admin side, but on the user side, they just do not show. i have run every tool in woocomerce, the clear transients etc. i have done database repair.

Hi @radial

Hi i am still struggling with this. i have tried a wordpress default theme and it also occurs there. there is something wrong in my wordpress woocommerce product count.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

Let us know how it goes!