Stock stays ‘In Stock’ when 0 quantity.

  • Resolved abyssaquatics

    (@abyssaquatics)


    7 years, 11 months ago

    Hi,

    Since the update my stock levels are not changing the stock status to ‘Out of Stock’ when they are at 0. They are remaining ‘In Stock’ and still showing in my shop.

    Please can someone give me advice on this?

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    Can you give more details; product type, what out of stock threshold is in settings, and the system status report.

    Thread Starter abyssaquatics

    (@abyssaquatics)

    Hi Mike,
    We have always had the following settings set.

    Low stock threshold = 2
    Out of stock threshold = 0
    Hide out of stock items from the catalog = Yes

    All our products are simple products and the levels update from our epos system which also pulls orders from the site.

    Here is a snapshot of what’s now happening.

    Out of Stock

    Thank you in advance for your help on this.

    Regards.

    Lee.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    How does that system update your levels? If it’s not going through the correct api, it won’t set this.

    Thread Starter abyssaquatics

    (@abyssaquatics)

    I have managed to fix it!

    From what you said it hinted me to look at the integration that was done for us and this was only setting the ‘_stock’ not the ‘_stock_status’. I corrected it and right away the out of stock items were removed from the shop.

    Thank you for the hint ??

    Regards.

    Lee.

    Thread Starter abyssaquatics

    (@abyssaquatics)

    Marked as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Stock stays ‘In Stock’ when 0 quantity.’ is closed to new replies.