Stock update isn’t working

  • Resolved Kayacan AKIN

    (@kayacanakin)


    1 year, 10 months ago

    Hello,
    ALD uptomatic Aliexpress stokc update is not working and our stocks are not matching with the Aliexpress product page.
    1 – What should I do to check ALD quantity/stock update to have it work?
    2 – Is there any way to trigger stock update instead of waiting scheduled stock update time to be sure as it’s working?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support villasupport

    (@villasupport)

    Hi,

    1. The premium version includes a feature that automatically updates product stock. You can verify the change in the Logs after syncing.
    2. Manually updating product stock via the extension is supported, and this feature is also premium. Please refer to the following documentation.

    If you are using the premium version, please contact us via our support forum, and we will assist you with your problem.

    Best regards.

    Thread Starter Kayacan AKIN

    (@kayacanakin)

    Hello,
    I already have purchased the premium product.

    My logs are like:

    
2023-01-28T00:02:20+00:00 ALERT Error syncing products: 403 - cookietense.com - Update website error


2022-12-30T00:14:03+00:00 ALERT Error syncing products: 400 - App invalid
    Plugin Support villasupport

    (@villasupport)

    Hi,

    Thank you for this information.

    As you are a premium user, please take a minute to raise a ticket on our support forum, our developer will take care of this issue and handle it for you.

    Best regards.

    Thread Starter Kayacan AKIN

    (@kayacanakin)

    Hello,
    I see the message “Your support time is expired. Please renew here”.
    I had this issue from the day 1st I bought the plugin but haven’t had time to investigate and evaluate it. Do I have to renew the support to be able to get support from you?

    Plugin Support villasupport

    (@villasupport)

    Hi,

    I first reviewed the error message, which stated: App invalid, so please check your access token duration to see if it is valid or expired, and obtain a new access token if it is expired.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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