Stock variable products not updating

  • Resolved devkev

    (@devkev)


    6 months, 2 weeks ago

    Dear Zettle POS Team,

we are experiencing trouble syncing the stock from Zettle to Woocommerce. The Stock for variable products are not getting updated.

Can you help us?

Kind regards
Kevin Fechner

---
Status:

### WordPress Environment ###

WordPress address (URL): https://LINK_TO_WEBSITE.com

Site address (URL): https://LINK_TO_WEBSITE.com

WC Version: 6.4.1

REST API Version: ? 6.4.1

WC Blocks Version: ? 7.2.2

Action Scheduler Version: ? 3.6.1

WC Admin Version: ? 3.3.2

Log Directory Writable: ?

WP Version: 6.5.2

WP Multisite: –

WP Memory Limit: 2 GB

WP Debug Mode: ?

WP Cron: –

Language: de_DE

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.4.33

PHP Post Max Size: 16 MB

PHP Time Limit: 180

PHP Max Input Vars: 3000

cURL Version: 7.74.0

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 5.5.5-10.11.4-MariaDB-1:10.11.4+maria~deb11-log

Max Upload Size: 16 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 6.4.1

WC Database Prefix: xxx

Datenbank-Gesamtgr??e: 681.08MB

Datenbank-Datengr??e: 508.43MB

Datenbank-Indexgr??e: 172.65MB

### Post Type Counts ###

attachment: 1514

cookielawinfo: 6

fusion_element: 9

fusion_form: 3

fusion_icons: 2

fusion_tb_layout: 8

fusion_tb_section: 17

fusion_template: 1

giftcard: 4

mailpoet_page: 1

nav_menu_item: 11

page: 23

polylang_mo: 1

post: 1

product: 519

product_variation: 1095

revision: 47

shop_coupon: 23

shop_order: 10137

shop_order_refund: 55

slide: 1

wpcf7_contact_form: 4

wphb_minify_group: 732

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (21) ###

Contact Form 7: von Takayuki Miyoshi – 5.6.4

Simple Custom CSS and JS: von SilkyPress.com – 3.41

Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5

Avada Builder: von ThemeFusion – 3.7.1

Avada Core: von ThemeFusion – 5.7.1

Mokka Nordachse Logistics: von Kevin Fechner – 1.4.1

Mokka Whitelabel Client: von Marlon Flintermann

Kevin Fechner – 1.0.0

Redirection: von John Godley – 5.3.5

Safe SVG: von 10up – 2.0.3

Germanized für WooCommerce: von vendidero – 3.8.4

WooCommerce PayPal Payments: von WooCommerce – 1.7.1 (Update auf Version 2.7.0 ist verfügbar)

WooCommerce Product Bundles: von WooCommerce – 6.15.2 (Update auf Version 7.1.0 ist verfügbar)

WooCommerce Wiso Shop API: von Albert Brückmann – 3.7.6

WooCommerce: von Automattic – 6.4.1 (Update auf Version 8.8.3 ist verfügbar)

Yoast SEO: von Team Yoast – 19.10

WP Crontrol: von John Blackbourn & Mitwirkende – 1.14.0

Hummingbird Pro: von WPMU DEV – 3.7.0

WP Mail SMTP: von WP Mail SMTP – 3.11.1

Smush Pro: von WPMU DEV – 3.15.2

WPMU DEV Dashboard: von WPMU DEV – 4.11.26

PayPal Zettle POS: von PayPal – 1.5.7

### Inactive Plugins (15) ###

Akismet Anti-Spam: von Automattic – 5.0.1

Backup Duplicator & Migration - WP STAGING: von WP-STAGING

WPStagingBackup – 2.10.0

Country Based Restrictions for WooCommerce: von zorem – 3.3

Duplicate Menu: von Jonathan Christopher – 0.2.2

Easylox for WooCommerce: von Paket.ag & Easylox GmbH – 1.0.0

Facebook for WooCommerce: von Facebook – 2.6.30

MailPoet: von MailPoet – 4.0.0

Product Bundles - Variation Bundles: von SomewhereWarm – 1.1.3 (Update auf Version 1.1.4 ist verfügbar)

The Events Calendar: von The Events Calendar – 5.14.1

Ultimate Gift Cards For WooCommerce: von WP Swings – 2.4.6

User Role Editor: von Vladimir Garagulya – 4.61.2

WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.3

WP Activity Log: von WP White Security – 4.4.1

WP Activity Log for WooCommerce: von WP White Security – 1.4.2

WP Mail Logging: von Wysija – 1.10.4

### Settings ###

API Enabled: –

Force SSL: –

Currency: EUR (€)

Currency Position: right_space

Thousand Separator: .

Decimal Separator: ,

Number of Decimals: 2

Taxonomies: Product Types: bundle (bundle)

external (external)

grouped (grouped)

simple (simple)

variable (variable)

wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop-Basis: #7 - /shop/

Warenkorb: #8 - /warenkorb/

Kasse: #9 - /kasse/

Mein Konto: #10 - /mein-konto/

Allgemeine Gesch?ftsbedingungen: #558 - /agb/

### Theme ###

Name: Avada Child

Version: 1.0.0

Author URL: https://theme-fusion.com

Child Theme: ?

Parent Theme Name: Avada

Parent Theme Version: 7.7.1

Parent Theme Author URL: https://themeforest.net/user/ThemeFusion

WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php

Avada/woocommerce/checkout/form-pay.php

Avada/woocommerce/checkout/review-order.php

Avada/woocommerce/checkout/thankyou.php

Avada/woocommerce/loop/loop-start.php

Avada-Child-Theme/woocommerce/single-product/add-to-cart/variable.php

Avada/woocommerce/single-product/short-description.php

Avada/woocommerce/single-product/tabs/additional-information.php

Avada/woocommerce/single-product/tabs/description.php

### Product Bundles ###

Database Version: 6.15.2

Loopback Test: ?

Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?

Shop country code: DE

WooCommerce currency supported: ?

PayPal card processing available in country: ?

Pay Later messaging available in country: ?

Webhook status: –

Vault enabled: ?

Logging enabled: –

Reference Transactions: –

Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 1.428

Oldest: 2024-04-06 16:45:03 +0200

Newest: 2024-05-07 09:15:02 +0200

Failed: 22

Oldest: 2022-11-27 09:27:25 +0100

Newest: 2023-11-26 20:32:25 +0100

Pending: 3

Oldest: 2024-05-07 18:45:03 +0200

Newest: 2024-05-08 06:15:03 +0200

### PayPal Zettle POS ###

Onboarding state: onboarding-completed

Price sync: no

Initial sync collision strategy: merge

First import: 16:26 26. April 2024

Number of products syncing: 254

PayPal Zettle VAT: 19

PayPal Zettle currency: EUR

PayPal Zettle country: DE

PayPal Zettle language: de

PayPal Zettle time zone: Europe/Berlin

PayPal Zettle contact email: [email protected]

PayPal Zettle taxation mode: INCLUSIVE

PayPal Zettle taxation type: VAT

PayPal Zettle customer mode: Partnership

### Status report information ###

Generated at: 2024-05-07 10:51:41 +02:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @devkev

    Please make sure that you have enabled stock settings in the “Variations” menu on each product page. Simply check the “Manage stock” box and fill in the “Stock quantity” field. This should ensure that the stock quantities are reflected correctly on both platforms.

    If you have followed these steps and are still facing issues, please do not hesitate to get back to us for further assistance.

    Kind Regards,

    Krystian

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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