Stop “Drafts orders” from deleting

Hello,

I am wondering if there is a plugin that is providing a Draft status to orders.

WooCommerce core order statuses can be checked at:
https://woocommerce.com/document/managing-orders/#order-statuses

And they are:

• Pending payment
• Failed
• Processing
• Completed
• On hold
• Canceled
• Refunded
• Authentication required

Please, I want to know if “drafts orders” get erased automatically after X days? If so, how can I stop this action?
I need that “drafts orders” do not erase from the store.

Before moving forward, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?And include it in your response.

Thanks.

Hello Igor, thank you for replying

Here is the system status:

### WordPress Environment ###

WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 512 MB
PHP Time Limit: 420
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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Database Index Size: 2.74MB
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### Post Type Counts ###

attachment: 40
customize_changeset: 2
nav_menu_item: 12
page: 11
post: 3
postman_sent_mail: 21
product: 10
seedprod: 1
shop_coupon: 1
shop_order: 17
shopmagic_automation: 1
wc_order_status: 9
whatsapp-accounts: 1
wp_global_styles: 1
yith-wccos-ostatus: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

All-in-One WP Migration: by ServMask – 7.62
Autoptimize: by Frank Goossens (futtta) – 3.1.0
CommerceGurus Commercekit: by CommerceGurus – 2.0.3.1
Flexible Shipping: by Octolize – 4.13.2
Kirki Customizer Framework: by David Vongries – 4.0.24
Kushki - WooCommerce Payment Gateway: by Kushki – 3.0.0
Loco Translate: by Tim Whitlock – 2.6.2
Odoo for Woocommerce: by OPMC – 2.3
Really Simple SSL: by Really Simple Plugins – 5.3.2
Shipping Locations Pro: by WPExtend – 1.6
ShopMagic for WooCommerce: by WP Desk – 2.37.12
User Role Editor: by Vladimir Garagulya – 4.63
WhatsApp Chat by NinjaTeam: by NinjaTeam – 3.1.7
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
WooCommerce: by Automattic – 6.7.0
Wordfence Security: by Wordfence – 7.5.11
Yoast SEO: by Team Yoast – 19.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (3) ###

Advanced WooCommerce Product Sales Reporting - Statistics & Forecast: by extendWP – 1.6
Akismet Anti-Spam: by Automattic – 4.2.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

### Settings ###

API Enabled: –
Force SSL: ?
Currency: PEN (S/)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /tienda/
Cart: #7 - /carrito/
Checkout: #8 - /finalizar-compra/
My account: #9 - /mi-cuenta/
Terms and conditions: #40 - /terminos-y-condiciones/

### Theme ###

Version: 1.2.1
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.5.4
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ?

### Templates ###

Overrides: shoptimizer-child-theme/woocommerce/cart/cart-empty.php
shoptimizer-child-theme/woocommerce/cart/cart-item-data.php
shoptimizer-child-theme/woocommerce/cart/cart-shipping.php
shoptimizer-child-theme/woocommerce/cart/cart-totals.php
shoptimizer-child-theme/woocommerce/cart/cart.php
shoptimizer-child-theme/woocommerce/cart/cross-sells.php
shoptimizer-child-theme/woocommerce/cart/mini-cart.php
shoptimizer-child-theme/woocommerce/cart/proceed-to-checkout-button.php
shoptimizer-child-theme/woocommerce/cart/shipping-calculator.php
shoptimizer-child-theme/woocommerce/checkout/cart-errors.php
shoptimizer-child-theme/woocommerce/checkout/form-billing.php
shoptimizer-child-theme/woocommerce/checkout/form-checkout.php
shoptimizer-child-theme/woocommerce/checkout/form-coupon.php
shoptimizer-child-theme/woocommerce/checkout/form-login.php
shoptimizer-child-theme/woocommerce/checkout/form-pay.php
shoptimizer-child-theme/woocommerce/checkout/form-shipping.php
shoptimizer-child-theme/woocommerce/checkout/order-receipt.php
shoptimizer-child-theme/woocommerce/checkout/payment-method.php
shoptimizer-child-theme/woocommerce/checkout/payment.php
shoptimizer-child-theme/woocommerce/checkout/review-order.php
shoptimizer-child-theme/woocommerce/checkout/terms.php
shoptimizer-child-theme/woocommerce/checkout/thankyou.php
shoptimizer-child-theme/woocommerce/emails/customer-on-hold-order.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
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Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-26 15:25:17 -05:00
Options: ?
Notes: 62
Onboarding: completed

### Action Scheduler ###

Complete: 449
Oldest: 2022-07-13 16:51:48 +0000
Newest: 2022-07-26 01:57:01 +0000

Pending: 2
Oldest: 2022-07-26 03:33:06 +0000
Newest: 2022-08-01 19:08:17 +0000

### Status report information ###

Generated at: 2022-07-25 20:58:07 -05:00

`

After searching I found this: https://developer.woocommerce.com/2020/11/23/introducing-a-new-order-status-checkout-draft/

It says: “there is a scheduled clean-up action that will automatically delete Checkout Drafts every 24 hours.”

Please, how can I stop this action to take place? I really need to keep the drafts orders.

Thanks in advance

• This reply was modified 2 years, 4 months ago by Skus.

Hi @skus

Thanks for sharing the System Status Report, and the article.

The checkout-draft status of orders is being generated for you because your site has the WooCommerce Blocks feature-plugin active and is using the Cart and Checkout blocks. You may have noticed it here.

I searched around but couldn’t find a way to stop those drafts from getting deleted. But this could probably be achieved from a development perspective. You can reach out at the following places for development-oriented questions:

• WooCommerce Developer Resources Portal: https://developer.woocommerce.com/
• WooCommerce Slack Community: https://woocommerce.com/community-slack/
• WooCommerce Community on Facebook: https://www.facebook.com/groups/advanced.woocommerce/

You may also be able to find someone willing to volunteer their time and knowledge in the free PHP support forum at PHP Builder.

For direct assistance with customization or development with your site, we recommend reaching out to someone on our customizations page.

WC Blocks Version: ? 7.8.3 – I noticed that an outdated version of WooCommerce Blocks is in use on the site, so please update it to the latest available version (8.1.0).

Hello @margaretwporg & @ihereira thanks for your help.

I manage to solve this by myself, I explain my “solution” if anyone needs to achieve the same.

First I’ve change file “DraftOrders.php” locate on plugins/woocommerce/packages/woocommerce-blocks/src/Domain/Services by removing when it creates the add_action “woocommerce_cleanup_draft_orders”, then increasing the time limite (1 DECADE) and change to false line 176 ($order->delete( false );).

Then I was able to remove the schedule action on wp-admin/admin.php?page=wc-status&tab=action-scheduler&status=pending

The event I’ve needed to erase/stop was always mark as pending (I’ve couldn’t delete before), now I’ve delete it so it won’t happen again.

I’ve wait and check that all the drafts still remains after 1 day, so it’s working fine.

I know it’s not the best idea to change the files from plugin, but I really need it a solution.

Hope you can improve this on future updates so users can delete directly events and not change core files.

Thanks for you help

Hi @skus

Thank you for sharing the solution. I’m marking this thread as resolved now. If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Hope you can improve this on future updates so users can delete directly events and not change core files.

Just to add, you can submit a feature request like this on the following page:
https://woocommerce.com/feature-requests/woocommerce-gutenberg-products-block/

@skus

Thanks a bunch. That was very kind of you. I just did not have the time / energy to chase that one down.
The simpler solution is to comment out line 47 in the DraftOrders.php file.

One could possibly write a small plugin, or place the code in your theme’s functions.php file to remove_action(). That would avoid the need to edit the plugin files directly. I don’t need to do this permanently though, so haven’t written and/or tested that.

To plugin support:

This is very poor UI/UX. Changing the status to draft is available from /wp-admin/, but there is zero warning that some of your orders are just going to be permanently deleted (not even moved to trash).

Thankfully I had a suitable backup, but as soon as I restored it, it would delete the drafts again, before I even had a chance to change their status back to on hold.

I would respectfully suggest not asking for reviews based on this thread, as neither of you provided a suitable solution in this case.

Hi @carike

Thanks a bunch. That was very kind of you. I just did not have the time / energy to chase that one down.
The simpler solution is to comment out line 47 in the DraftOrders.php file.

Thanks for sharing your solution with the community.

To plugin support:

This is very poor UI/UX. Changing the status to draft is available from /wp-admin/, but there is zero warning that some of your orders are just going to be permanently deleted (not even moved to trash).

Thankfully I had a suitable backup, but as soon as I restored it, it would delete the drafts again, before I even had a chance to change their status back to on hold.

I totally understand this. You could raise this concern to the Github Repository should you think that this is a bug or more of an enhancement so that our developers could take a deeper look on this concern.

https://github.com/woocommerce/woocommerce/issues

Thanks!