Stopped receiving email when comment is posted

  • Hi,

    I always received an email whenever someone posted a comment, which I then approved (or not). I can still see the comments and approve them as always, but a couple of weeks ago I stopped receiving the email. I haven’t made any changes to settings or installed any new plugins in that time. I think the only thing that happened was that WordPress was updated. If I remember correctly. It’s not showing up in my spam folder either.

    Thank you,

    Rolé

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Double check your email under SETTINGS->GENERAL

    If that’s correct, you might try installing an SMTP plugin: https://www.ads-software.com/plugins/search/SMTP

    Thread Starter hookedbythatbook

    (@hookedbythatbook)

    Yes, all the settings are correct and the same as they were before. I can try the plugin for sure, but I was wondering if you have any idea why it might’ve stopped working? Thanks!

    Moderator t-p

    (@t-p)

    How about sending emails? Are they stopped too?

    Thread Starter hookedbythatbook

    (@hookedbythatbook)

    I still receive other emails, such as when an automatic backup has been completed, or when plugins were updated.

    The only emails I send out is a weekly newsletter, which is done via MailChimp and that works fine. (If that’s what you meant.)

    Moderator t-p

    (@t-p)

    I think the only thing that happened was that WordPress was updated.

    I did not experience this issue after updating to the latest WP 6.3.1

    Have you discussed this issue with your hosting provider? If not try discussing with them.

    Thread Starter hookedbythatbook

    (@hookedbythatbook)

    Okay, thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Stopped receiving email when comment is posted’ is closed to new replies.