• Resolved Fabio Devin

    (@fdevin)


    I have this weird problem: I’m using the Password Reset form, and it works fine for the most part. It goes like this:

    • The user clicks on the “Forgot password” link.
    • On the new page, the user fills in the information.
    • The system sends a confirmation email, and it’s sent correctly (tested it at least 20 times, so I know it works fine).
    • The user clicks on a link in the email they received and is taken to a page where they can choose a new password and confirm the new password.
    • After this, they’re redirected to a new page with this message:

    “We’ve just sent you an email. If you don’t see it, please check your spam folder.”

    Now, the problem is that it’s not sending this last message anymore. I mean, it did for the first 3 times for different test users, then it stopped working altogether, even though I didn’t do any change whatsoever, it just stopped all of a sudden.

    I tried creating new users, testing from other computers, using Private Browsing, but nothing. Everything else works, including the first email, so I know it’s not an SMTP issue either. It only happens at this step. I just removed the antispam filter just in case, but still nothing. At this point, I have no idea where to look, so any help would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @fdevin,

    We’d be happy to help!

    As the password reset feature is part of the User Registration addon, it seems that you are using the paid version of WPForms.

    If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

    From there, our support team will be able to take a closer look at your request.?

    I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @fdevin,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But I hope you have opened a ticket in the WPForms account dashboard.

    And if anytime you’d like us to assist with WPForms Lite, please feel free to reach out.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Stopped sending confirmation emails on password reset’ is closed to new replies.