Stopped working, no debug output

  • Resolved mooreaa

    (@mooreaa)


    3 years, 8 months ago

    Had this plugin working mid last year, but since then it stopped working.

    I did the following to try and get it fixed:
    1) updated all the plugins, and themes
    2) uninstalled cf7 google sheets, and re-installed
    3) reverted, and the re-authorized and re-saved the code
    4) edit the CF7 form and checked / revised the google sheet.

    I am not getting any data saved to google sheets but CF7 is sending emails correctly.

    I was hoping to grab debug data but the log file is empty.
    I added the following to my wp-config.php file:
    define(‘WP_DEBUG’,true);
    define(‘SCRIPT_DEBUG’,true);
    define(‘WP_DEBUG_LOG’,true);

    but the log file is still blank. I checked permissions on it and even added some text to it manually first to see if it would clear it / overwrite it and no luck.

    Any ideas on what I can try to get this plugin working again?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hi @mooreaa,

    As you have enabled WordPress Debug, did you check debug.log file created under wp-content folder of WordPress or you were checking the log.txt file opened via the Plugin’s Integration Page?

    Also as you re-authorized have you removed 3rd party App access from your account from https://myaccount.google.com/permissions

    If no then deactivate the authorization, remove access related to GSheetConnector from your account, Get the fresh authentication code and integrate again.

    Let us know further.

    Thanks
    Abdullah

    Thread Starter mooreaa

    (@mooreaa)

    Hi Abdullah,

    I checked both the debug output and the log.txt. The its the log.txt accessed via the plugin’s page (where it says to view / clear debug log) that doesn’t seem to be getting populated despite the proper debug flags. The file is 0 bytes.

    I tried this again just now. De-activated from the plugin side. Went to the Google permissions to remove the 3rd party access for GSheetConnector. Then went back to the plugin to Get Code and re-authorize.

    I’m still not seeing anything in the log.txt file and still not getting the form contents posted to the sheet. The form is simple with 5 fields, all fields are lowercase, one word, and i didn’t have issues with this previously.

    Plugin Author westerndeal

    (@westerndeal)

    Hello @mooreaa

    Sorry for the trouble you are facing,
    Can you confirm you have created headers perfectly as suggested?
    Refer link: How to connect a Google Sheet with CF7 Forms
    Refer Video: Quick video to configure CF7 GSheetConnector

    Make sure you have entered SheetID and TabID too along with SheetName and TabName
    Let me know with the screenshot once to take a look and help you further.

    If you are getting log.txt empty then check wp-content directory, you’ll find debug.log file if there is any error.

    let me know to help you out further.

    Thanks
    Abdullah

    Hi @westerndeal,
    I have same issue. Plugin stopped working few days ago.

    Now contact forms can not be submitted due to not transfer data to Google Sheet.
    I tried to deactivate connection. But when I try to fill new access code, I get error 500 from AJAX request: “There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.”

    WordPress debug is on and nothing is logged to WP debug log or your plugin’s log.

    WordPress Version: 5.7
    PHP Version: 7.4.16

    Thank you
    Thomas

    Plugin Author westerndeal

    (@westerndeal)

    Hi @matoni555,

    Its weird that nothing got printed in logs.
    As it was working for you and stopped few days back.

    Can you check what other plugins you have added and updated?
    Also is there any other plugin who may be using Google API library?

    Deactivate the plugins one by one and check if there is any conflicts.

    Let us know.

    Thanks
    Abdullah

Viewing 5 replies - 1 through 5 (of 5 total)
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