stopped working, restore not working

  • Resolved Wavemaker

    (@wavemaker)


    3 years, 9 months ago

    Premium plugin worked fine for 3 months. We set max image width & height to 3000 px which worked well with uploads resized by WordPress to 2560 px width or height.

    A couple of weeks ago, images stopped being watermarked on upload. It now only works if we upload images 2000 px or less. Tried to use Smush to auto resize images on upload to 2000 px limit, but plugins don’t appear to be compatible.

    Since the developer has been reluctant to help us with this issue, we thought perhaps we’d check to see if anyone else out there might have a suggestion.

    Anyone?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hi,

    The problem is in this part Just recently our client noticed that watermarks are not being applied. Error log says "Image size is more than settings limit". I now changed the max height/width setting to 2000, and then uploaded a 2000 px image. it worked fine.

    Our developer several times tried to explain you that you need to set height/width settings to bigger values as our plugin is not changing image size.

    There are 3 common issues:
    1. In the settings you have smaller height/width than image you are uploading.
    2. There amount of memory is not enough to convert such big image.
    3. You have cache/cdn for images that is not waiting for other plugin’s code to apply.

    Change settings to 10000 for both height and width and check PHP errors log for error with not enough memory.

    Regards,
    Dima

    Thread Starter Wavemaker

    (@wavemaker)

    The extremely sparse replies to our questions in support disregarded our questions and gave no suggestions to act on. Nothing was said about increasing the h/w settings, just that that the plugin was doing what it was supposed to do.

    We certainly appreciate your reply which offers information we can work with. Thank you. Some simple instructions for the use of the plugin would be very helpful and would probably take care of most questions in the support cue. Please let me know if they exist and we’re just not finding them.

    Looking back at our previous ticket, you said that Woocommerce was changing the way it works with images. Maybe that’s why the settings that have been working for 3 months suddenly stopped working?

    Question on the restore function:

    We were unable to get the images to restore until we set the max width/height to a very small setting. This seems to make the larger images fail to be watermarked and so they revert to the un-watermarked versions. This method is still leaving most of the horizontal thumbnails watermarked. And, we have to go through the whole site and refresh the pages to get rid of the “image size is more than settings” prompts. Can you suggest what we’re doing wrong here and what the proper way to restore all images is?

    Example:

    https://revolutionequipmentsales.com/dev/equipment/presses/

    Thanks again!

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    If plugin do not apply watermarks to some images sized or do not restore it, then maybe your theme uses some custom image sizes, that not registered in WordPress.

    You can use some Regenerate Thumbnails plugin to fix this.

    Regards,
    Oleg

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘stopped working, restore not working’ is closed to new replies.