Stopped working some weeks ago

  • Resolved myuption

    (@myuption)


    4 years, 3 months ago

    I have been using this amazing plugin for many years now, however, in one of my sites it stopped working completely, my feedburner shows a blank space, thus the image is not delivered to my social accounts anymore.

    I tried testing with a different image in the settings, but none show, any suggestions?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Viewing your raw feed, it looks better than Feedburner, with your posts showing up ok, so there must be a problem with Feedburner. I would recommend trying your raw feed in Feedly.com and see if that looks better.

    However in your raw RSS feed, your images are being replaced with:

    src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw=="

    a Base64 encoding? You should check your website and ensure there isn’t something affecting your featured images or their external display, a CDN, lazy loading, blocking hotlinking, etc.

    Our plugin works fine, if you try it using a plain theme like TwentyTwenty and no plugins, I’m sure it would work ok, we recommend you try this on a staging site, so the issue is outside our plugin. Please reach out if you can’t pinpoint the cause of the image issue via the Contact Us on our support site https://support.5starplugins.com/

    Thread Starter myuption

    (@myuption)

    Oh, I will take a look… maybe jetpack is responsible or my theme, thank you.

    Plugin Author 5 Star Plugins

    (@5starplugins)

    Ok I hope you find the issue and can get it working ok. We are here to help once your image URLs are corrected.

Viewing 3 replies - 1 through 3 (of 3 total)
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