stopped working with WP 3.7.1

@wiltwyck: We haven’t had other reports of 3.7.1 affecting the lightboxes yet, so this seems, at least for now, to be specific to your instance. A few initial thoughts:

*Can you clear your browser cache?

*If you are using a caching plugin, can you clear cache and deactivate/reactivate that plugin?

*Can you try going to Gallery > Other Options > Lightbox Effects, and testing some other lightbox effects so we know if it’s just one, or all of your lightboxes?

*Finally, if you’re still having it after all that, as a general troubleshooting measure, can you please try momentarily deactivating other plugins so we can confirm whether there’s a plugin conflict?

–
If you’ve done all that and it’s still not working, I’d probably ask if you can submit a bug report with WordPress and FTP login credentials so we can take a look at what’s happening. https://www.nextgen-gallery.com/report-bug/

Thanks! (Erick)

Thanks for the reply

it’s the only plugin I’m using, and was working perfectly prior to upgrade to 3.7.1 (from 3.6.1).

It’s not my browser cache as i’ve cleared it – as well as tested on other machines.

I’ve tried other lightbox effects as well.

I’ve just submitted a bug report to you – but didn’t include credentials – please email me and I will send them along.

thanks.

@wiltwyck – There may be a migration issue going on with the site you are having issues with, I sent a response referencing that possibility.

If that is not the case, please feel free to respond to that email with your log in details so we can start looking at what else may be the cause of the issues you are seeing.

Thanks!

– Cais.

I am having a similar issue and found that there is a conflict with woocommerce (there are only a few plugins on that site and the others are all fine, and deactivating woocommerce fixes the problem) – any idea how to fix this? i am running 5.4 php version and the latest version of everything within wordpress.
https://www.hochmanbrown.com/portfolio-2/

I have another demo site set up too, with both nextgen and woocommerce where there is no issue, so it is kind of confusing.

thanks,
biorn

@photocrati – thank you for your emailed reply

The answer was in the following link:
https://www.nextgen-gallery.com/galleries-opening-lightbox/

Network Solutions forces WordPress Installation into a subdirectory – and then you have to re-direct to the root “domain.com”. The plugin was looking for stylesheets and javascript in the subdirectory but could not access them. This link showed me how to change where the plugin was looking.

Note: Do not use Network Solutions for hosting.

I upgraded to WP 3.7.1 and not only does NestGen not work but it has disappeared from my list of installed plugins. I’ve tried to download twice and I get message that installation failed. But it also says plug-in is already installed. All my galleries are gone ??
Site is https://www.kippahdesign.com

@wizzkid1 – That’s awful! You may be able to get NextGEN re-installed and working properly by manually installing the plugin via FTP.

If that does not work, please submit a Bug Report (https://www.nextgen-gallery.com/report-bug/) with your site specifics so we can help you get this sorted out.

Thanks!

– Cais.

PS: This is a completely different issue than the OP and its resolution. It would be greatly appreciated if something similar happens with a plugin you are using in the future to start your own topic so the plugin author can address your specific concerns without it potentially getting lost amongst another person’s issue. Thx.