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Resolved samcysqd
(@samcysqd)

1 year, 9 months ago

My customer applied the store credit and was able to check out but they were charged tax and they shouldn’t have been.

I’ve had other purchases come through the day before and those people weren’t charged tax (which is what should have happened).

I looked in the logs and see this error:

ERROR Invalid level3: pricing must be consistent. Sum(unit_cost * quantity + tax_amount – discount_amount) + shipping_amount != total charged. In this case, 11907 != 5828. (invalid_request_error)

Which makes me think this error pushed through the tax amount when it shouldn’t have been applied. I know the error is probably from a Woocommerce validation but that means you should be doing some additional calculations so that it validates, right?

The Store Credit option is great but not if it causes issues!

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author

Josh Kohlbach

(@jkohlbach)

1 year, 9 months ago

Hi @samcysqd, thanks for the message!

Can I check what you have for your Store Credit apply type setting?

View post on imgur.com

I don’t believe this error is one from our plugin, could you please paste the full log including the surrounding other error logs? Feel free to remove directory paths if it exposes your site url.

Would also be great if I could check what other plugins you have running, is it possible for you to paste us the system report from WooCommerce->Status page?

Thanks, looking forward to solving this for you.

Thread Starter

samcysqd

(@samcysqd)

1 year, 9 months ago

Thanks for the quick reply.

I have ‘after tax and shipping’ checked. . . . I don’t remember if I set that or not and if I did, I don’t know when I did that.

I had someone else use Store Credit on October 30th last year and that went through fine; no tax charged. So, between now and then, one or both yours and Woocommerce’s updates must have changed something.

Woocommerce confirmed it’s an error that they throw when the amounts don’t sync up. This makes me think that the application of the Store Credit doesn’t update everywhere that it needs to for the amounts to be correct.

I haven’t had a chance to check which plugin made the tax calculation and added it to the actual order but I’m not seeing it on the order confirmation/status page.

Status Report:

WordPress Environment

WordPress address (URL): https://www.thesamexponential.com
Site address (URL): https://www.thesamexponential.com
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

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PHP Version: 8.1.9
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: tse_
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Security

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Hide errors from visitors: ?

Active Plugins (34)

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Mailchimp for WooCommerce: by Mailchimp – 2.8
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DavidAnderson – 1.22.24

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Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
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Enforce Approved Product Download Directories: –
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My account: #430 - /account-dashboard/
Terms and conditions: #422 - /termsofuse/

Theme

Name: Storefront Child
Version: 2.5.5
Author URL: https://thesamexponential.com/
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.2.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

Templates

Overrides: storefront-child/woocommerce/archive-product.php
storefront-child/woocommerce/cart/cart-empty.php
storefront-child/woocommerce/cart/cart-totals.php
storefront-child/woocommerce/cart/cart.php
storefront-child/woocommerce/cart/cross-sells.php
storefront-child/woocommerce/checkout/form-checkout.php
storefront-child/woocommerce/checkout/form-coupon.php
storefront-child/woocommerce/checkout/form-login.php
storefront-child/woocommerce/checkout/payment.php
storefront-child/woocommerce/content-product.php
storefront-child/woocommerce/content-single-product.php
storefront-child/woocommerce/emails/admin-cancelled-order.php
storefront-child/woocommerce/emails/admin-failed-order.php
storefront-child/woocommerce/emails/admin-new-order.php
storefront-child/woocommerce/emails/customer-completed-order.php
storefront-child/woocommerce/emails/customer-invoice.php
storefront-child/woocommerce/emails/customer-new-account.php
storefront-child/woocommerce/emails/customer-note.php
storefront-child/woocommerce/emails/customer-on-hold-order.php
storefront-child/woocommerce/emails/customer-processing-order.php
storefront-child/woocommerce/emails/customer-refunded-order.php
storefront-child/woocommerce/emails/customer-reset-password.php
storefront-child/woocommerce/emails/email-addresses.php
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Subscriptions Mode: ? Live
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storefront-child/woocommerce/myaccount/my-subscriptions.php

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wc-pending-cancel: 1

WooCommerce Account Connected: ? Yes
Active Product Key: ? No

Store Setup

Country / State: United States (US) — Illinois

Subscriptions by Payment Gateway

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Payment Gateway Support

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Admin

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settings

Daily Cron: ? Next scheduled: 2023-02-27 04:36:17 -06:00
Options: ?
Notes: 95
Onboarding: completed

WooCommerce Payments

Version: 5.3.0
Connected to WPCOM: Yes
Blog ID: 193420120
Account ID: acct_1JOIsq2EPrBAg9W8

Action Scheduler

Canceled: 1
Oldest: 2023-02-24 10:41:40 -0600
Newest: 2023-02-24 10:41:40 -0600

Complete: 7,211
Oldest: 2023-01-26 20:28:10 -0600
Newest: 2023-02-26 11:52:36 -0600

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Oldest: 2022-03-11 14:04:21 -0600
Newest: 2023-02-26 07:59:08 -0600

Pending: 13
Oldest: 2023-02-26 11:57:36 -0600
Newest: 2023-05-12 10:29:34 -0500

Status report information

Generated at: 2023-02-26 11:57:00 -06:00
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Thread Starter

samcysqd

(@samcysqd)

1 year, 9 months ago

Order invoice/status page:
https://drive.google.com/file/d/1pZONg1NkZPj_b65XfCD2DHIc-cnSMq2x/view?usp=sharing

As far as the error, it was logged in the woocommerce payments log so I’ll have to redact my customer’s info before you can look at the surrounding API calls.

I have some other things to take care of but I’ll get this to you as soon as I can.

Plugin Support

Fauzan Azizie

(@fauzanade)

1 year, 9 months ago

Hi @samcysqd,

We have tried replicating this issue on our testing environment with the WooCommerce Payment Gateway and we could complete the checkout just fine without any errors.

Can you send us the error via our support channel here: https://advancedcouponsplugin.com/submit-support-ticket/

We will discuss this further via that channel.

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