• Resolved johnbob1

    (@johnbob1)


    My store’s online disk space usage is growing by 1+gig per day and I do not know what is causing it. I keep having to bump up the quota for this site. I know enough to be dangerous but this one is beyond my abilities to solve.

    WordPress 6.6.2, Woocommerce 9.3.3 – Help Please!!

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.18
    PHP Post Max Size: 516 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 2679
    custom_css: 1
    jp_img_sitemap: 6
    jp_img_sitemap_index: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 82
    page: 12
    post: 5
    product: 1353
    product_variation: 105
    revision: 1008
    shop_order: 5054
    shop_order_refund: 1083
    wpforms: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (22) ###

    Classic Editor: by WordPress Contributors – 1.6.5
    WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 7.1.1
    hCaptcha for WP: by hCaptcha – 4.6.0
    Head Meta Data: by Jeff Starr – 20240627
    Jetpack Protect: by Automattic - Jetpack Security team – 3.0.2
    Jetpack: by Automattic – 13.9
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.13
    Loginizer: by Softaculous – 1.9.2
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.9
    Default WooCommerce Shipping Method addon: by PluginHive – 2.0.0
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.6.2
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.3.1
    W3 Total Cache: by BoldGrid – 2.7.6
    Cost & Reports for WooCommerce: by Consortia – 3.4.9
    Woo Custom and Sequential Order Number: by VJInfotech – 2.6.0
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Shipping & Tax: by WooCommerce – 2.8.2
    WooCommerce USPS Shipping: by WooCommerce – 5.0.0
    Tax Exempt for WooCommerce: by Addify – 1.8.1
    WooCommerce: by Automattic – 9.3.3
    XL NMI Gateway for WooCommerce: by XLPlugins – 2.3.1
    WPForms Lite: by WPForms – 1.9.1.3

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 8 KB

    ### WC Pages ###

    Shop base: #6 - /shop/
    Cart: #7 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #9 - /my-account/
    Terms and conditions: #71 - /refund_returns/

    ### Theme ###

    Name: Homestore
    Version: 2.0.34
    Author URL: https://woocommerce.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 4.6.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: homestore/woocommerce/single-product/title.php

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-10-11 16:50:27 -04:00
    Options: ?
    Notes: 148
    Onboarding: completed

    ### XL NMI Gateway for WooCommerce ###

    Environment: Live
    Tokenization Enabled:
    Debug Mode: Off

    ### Action Scheduler ###

    Complete: 2,082
    Oldest: 2024-09-10 11:39:36 -0400
    Newest: 2024-10-11 09:29:42 -0400

    Failed: 62
    Oldest: 2022-11-04 11:51:18 -0400
    Newest: 2024-09-27 07:13:33 -0400

    Pending: 5
    Oldest: 2024-10-11 14:46:33 -0400
    Newest: 2024-10-13 20:35:04 -0400


    ### Status report information ###

    Generated at: 2024-10-11 11:05:15 -04:00

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter johnbob1

    (@johnbob1)

    Could HPOS be causing this? Or could it be ‘W3 Total Cache’ plugin from BoldGrid? Grasping at straws here because growth problem is not going away.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello johnbob1,

    Thank you for contacting WooCommerce support.

    Could you confirm if the disk usage increases by approximately 1GB each day, like 2GB on day one and 3GB on day two?

    It’s unlikely that HPOS is responsible, as that data is stored in the database, not using up disk space.
    The issue might be related to a cache malfunction or some other files being stored on the server.

    I recommend contacting your hosting provider to inspect the server for large or unusual files that could be causing this increase in disk space usage. They might be able to pinpoint the source and help resolve it.

    Let me know what host has to say. ??

    Best regards.

    Thread Starter johnbob1

    (@johnbob1)

    Here is what a disk usage report is showing. Is this woocommerce or the ‘W3 Total Cache’ plugin?

    As per the logs , maximum storage is consumed by " public_html/wp-content/cache path.
    inside cache folder, these are the below folders consuming more no of storge
    --- .../public_html/wp-content/cache/object --------------------
    /..
    18.5 GiB [###########] /term-queries
    6.9 GiB [#### ] /products
    2.1 GiB [# ] /post-queries
    548.6 MiB [ ] /woocommerce-attributes
    463.9 MiB [ ] /comment-queries
    432.3 MiB [ ] /orders
    428.7 MiB [ ] /order-items
    405.3 MiB [ ] /wc_session_id
    128.3 MiB [ ] /options
    127.8 MiB [ ] /order_item_meta
    122.2 MiB [ ] /post_meta
    99.7 MiB [ ] /posts
    93.0 MiB [ ] /transient
    89.8 MiB [ ] /user-queries
    28.2 MiB [ ] /category_relationships
    28.2 MiB [ ] /post_tag_relationships
    16.4 MiB [ ] /product_visibility_relationships
    16.3 MiB [ ] /product_shipping_class_relationships
    16.1 MiB [ ] /taxes
    15.7 MiB [ ] /product_type_relationships
    15.6 MiB [ ] /product_cat_relationships
    15.6 MiB [ ] /product_tag_relationships
    15.5 MiB [ ] /pa_side_relationships
    15.5 MiB [ ] /pa_model_relationships
    15.5 MiB [ ] /pa_apparel-size_relationships

    Need to do something soon as am about out of hosting space!

    Thread Starter johnbob1

    (@johnbob1)

    It turns out the disk usage increase is being caused by folders and subfolders being created at a rate of dozens per hour. There is only 1 small 4K file in each subfolder.

    There are 18+gig of thousands of these folders in wp-content/cache/object/term-queries. Any idea what is creating that folder?

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello johnbob1,

    Thank you for your reply.

    The W3 Total Cache most probably causes this issue.
    Here is a post where the same files are being discussed but the issue is different.
    I recommend you read this post and contact W3 Total Cache support.
    https://www.ads-software.com/support/topic/database-cache-question/

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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