Store images not displaying, product page error!

I have already replied over email.

Hi,
We came to you asking for help to solve a big problem on our marketplace and you never answered us again. You asked us for our website admin access to personally check the problem, and we refuse to do that, because our website was hacked twice several months ago, and the hack came from a plugin. I personally think that this isn’t a very ethical behavior, because I shared with you all the information of our website, except, of course, our admin access.

I wait for more than 10 days to give you the time to answer us but that never happened.

Worst than that, I checked the status of my question on your support forum and I found that you’ve changed the status to “solved”. I also think that this behavior isn’t correct. Now I updated to “not solved” again.

https://www.ads-software.com/support/topic/store-images-not-displaying-product-page-error/#post-13278663

We are a team of sellers and we have 5 clones of our website on differents countries and some of them are using your plugin, but all of them have exactly the same problem. I still think that your plugin is great, it’s very adapted to our needs, but I’m really very disappointed of your way of proceed.

If you help us solve this problem, the benefits will be more for you than for us. Because we can switch to another marketplace plugin at any time, but you’ll improve your tool at good levels.

We are still open to collaborate with you, if you are still open to help us with this problem.

Regards,

Worst than that, I checked the status of my question on your support forum and I found that you’ve changed the status to “solved”. I also think that this behavior isn’t correct. Now I updated to “not solved” again.

– As we were discussing on same over email so marked this as “closed” here.

If you help us solve this problem, the benefits will be more for you than for us. Because we can switch to another marketplace plugin at any time, but you’ll improve your tool at good levels.

We are still open to collaborate with you, if you are still open to help us with this problem.

– I was always trying to help you though you had the issue due to some other plugin.

But it’s not possible for me to fix some other plugin’s bug. If you want to switch due to this then I have nothing to say!

If you have any issues with WCFM then I will definitely help you fix those.

Let’s communicate only here and know me your issues. Do not use direct email.

Ok, it’s not something of choice or not. You, as developer you don’t have to ask admin access to anyone, if something is going wrong with that website, yes, it’s your full responsibility. We already received attacks from malicious code injected on plugins and we never gave access to our website to anyone. So, giving access to anyone means to increase risk on our websites.

About the issue that I found with the plugin “Responsify WP”:

1- How do you know that the bug is caused for the code of this plugin and not for the code of your plugin? Did you test on your environment mode?

2- Don’t you think that your plugin as a marketplace must work cleanly with all kind of plugins without errors? You are offering a plugin that it’s related and connected to the entire wordpress website functionalities, including woocommerce as well.

3- Are you expecting that only developers of other plugins must adapt their tools to you and not on the contrary way?

4- Don’t you think that you as developer must create a
symbiosis with other plugin developers to improve their own tools?

5- Please pay attention and Read again my text, I’ve discovered just one error, so I said one of THESE errors (plural) was caused by “Responsify WP”. It means that there are still other errors to fix with your plugin. Errors like:

a) Vendor Stores aren’t displaying images.
b) When going to product pages we cannot see the main image, it’s only visible the gallery.

Please, let me know, these errors aren’t enough important for you to be solved? I’ve shared with you the following information to move on:

I) The links address of my website where we can find the bugs / issues.
II) I gave you the name of my theme, I switch my theme to the default wordpress theme, and I also sent to you screenshots.
III) I told you that I removed all CSS code and I deactivated all the code snippets, and nothing happened.
IV) I told you that deactivating 1 by 1 the plugins I could solve just one problem (When deactivating Responsify WP), but other problems persist with YOUR plugin.
V) I also sent to you the list of all the plugins currently active on my website to give you the opportunity to test on your environment mode.

I kindly ask you, what other information do you need? I even told you, if you need more information I’m here to collaborate with you and that’s true.

– About the “closed” topic status.. Is there any problem of translation or interpretation here? Where are you reading the word “closed”?? The word displayed on this forum is “SOLVED” or “NOT SOLVED”, so if the problem wasn’t SOLVED for ethically reasons (from my perspective) you don’t have to change the status to SOLVED ! Is it logical right?

– About the waiting time, I have emails from the clones sites and from other people that wrote to you (for other issues on different dates) on my own email, so I mixed the information.

Instead of arguing and wasting time uselessly, I really hope that we can move on for the benefit of all.

Regards,