Store not loading product pages correctly

Hey there, @jewalker! Thanks for contacting us. I’m happy to help you.

A fix for this issue is included on the latest version of WooCommerce, 8.6.1.

Can you please update the plugin and check if the issue persists?

If it does, please let us know so we can assist you further.

Have a wonderful day!

Hi @carolm29,

Thank you for your reply. I checked the website and it’s using the latest ver. 8.6.1 of the plugin.

Jane

Hi @jewalker,

Thanks for confirming that your store runs on the latest version of WooCommerce.

In order to understand your site better, please share with us system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.

Copy and paste it via https://gist.github.com/ and send the link here.

Thanks @ckadenge – I think this is the link: https://github.com/Jane-Walker/VoakesFreeFrom-status-report/blob/main/Wed28Feb2024

Hey there ??

Thanks for sharing that!

WC Version: 8.6.1
WC Database Version: 8.5.2

I am able to see that the site’s WooCommerce Database version is outdated and does not match the WooCommerce core version.

Can you see if updating the WooCommerce Database?resolves the issue? This can be done via?WooCommerce?→?Status?→?Tools?→?Update database.

Incompatibility between these versions might lead to discrepancies in how certain actions are handled within WooCommerce.

We always recommend ensuring that you have a good?backup?of your?full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

If this makes no immediate difference, please try logging out of WP Admin, clearing your browser cache and then logging in again after updating the WooCommerce database and see if that helps ??

Let us know how this goes!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.