Store notice dismiss doesn’t work correctly

  • Resolved Ralfnator

    (@ralfnator)


    6 years, 4 months ago

    Hi,

    I had to find out, that the store notice dismiss link doesn’t hide the notice if the website is loaded for the first time. It doesn’t matter, how often one is clicking dismiss. After refreshing the page the store notice is gone.

    Best,

    Ralf

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Here’s what I did to test:

    1. Loaded your site: https://skydive-leipzig.de
    2. Dismissed the banner
    3. Reloaded the page – the banner came back
    4. Reloaded the page again – the banner disappeared

    Is this the same behavior you’re seeing?

    Thread Starter Ralfnator

    (@ralfnator)

    Hey Hannah,

    if I′m not logged in as admin and I load the page for the first after opening the browser, I can click a thousand times on the dismiss button, I won’t disappear. After reloading the page it is directly hidden.

    I checked that with a couple of browsers, it′s the same issue with all of them.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for the extra information!

    This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by trying to dimsiss the banner.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step.5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://www.ads-software.com/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

Viewing 3 replies - 1 through 3 (of 3 total)
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