storefront-primary-navigation is Wrong or Broken

We have the same problem that popped up randomly within the last 24hrs. Only on mobile menu (some pages sporadically work then break). Desktop is fine but mobile menu drop down is broken. Please fix.

Hello @bikram00,

Thank you for reaching out!

I assume you forgot to select the handheld (mobile) menu option from the main menu settings.

Link to image: https://d.pr/i/0jGUyo

Can you please confirm? :?)

Look forward to hearing back from you.

CC: @drbtt

Hello @babylon1999

Thank you for the help! I’ve tested this option and no, it doesn’t work. If you select primary and handheld the ‘freeze’ still remains. If you just select primary (for the handheld menu) then the menu shows on mobile and you cannot close it (i.e. it drops down and you can’t move it).

This happened I’m pretty surer close to when the theme was updated so my next action was simply to revert to the old version until this is fixed. But hopefully it can be.

For some reason you can touch on mobile and nothing happens (to the drop down menu). Desktop is fine, but something funky has happened with the mobile menu to prevent it from showing as it should.

Help would be marvellous! Thanks so very much.

Thanks saif.

Hi Saif (@babylon1999),

Following up to see if there is another tweak since it looks like this issue is different to @bikram00 but shows the same error with the mobile menu not working?

Thank you so much.

Update: I’ve done theme and plugin conflict tests and exhausted all avenues and possible combinations. Finally, I tried the old release version (even after updating with today’s latest release, hoping it would be a fix). Same issues have persisted until the old version 4.3.0 and now the mobile menu is working.

Update: this may help others, I hope, with any future issues. The culprit after an exhaustive period of troubleshooting, is a known issue with Litespeed plugin. Irrespective of the steps they share to fix this, it would not fix the mobile menu. This is very odd as it was only a ‘new’ issue that had never previously happened, so I’d say something along the lines with both theme (here) and plugin updates something hasn’t quite gone right and left us with broken mobile menu’s that was/has been very complicated in tracking down.

Hey there @drbtt ,

Thank you so much for adding your input! Some of our customers might indeed find this guide helpful!

We appreciate you being an active part of the community ??

Furthermore, I understand the issue on @bikram00 is resolved also.

Have a wonderful day, y’all!