Strange behavior after New WP

  • Hello friends,

    The second time I encounter a problem after an automated update of WordPress on our website with respect to the pluging Mailpoet 3.
    We do our newsletters since 3 years via our own provider and it worked perfect.
    The indication on the “Settings” page was green and we where happy.
    Now the setting is showing still Green and it says “activated”, but the text inside the green frame is RED.
    Also all our old Newsletters and customer lists are gone.

    The last time this happened I could solve the problem by entering our website from the backend, set the “mailpoet” plugin to “_mailpoet” and reinstalled it again…then everything was fine again.

    This time I couldn’t do it this way and the indication is, as explained with a green frame, but red text inside.

    Did anyone have the same problem till now and can help me?
    Thank you in advance.
    Robert

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @aeroenterprise , is there a way for you to send us or link to a screenshot of that message on your website? We just want to make sure what message that is.

    Thread Starter aeroenterprise

    (@aeroenterprise)

    Hi, Thank you for your reply.

    The message is:
    Sorry, but we couldn’t connect to the MailPoet server. Please refresh the web page and try again.

    I wish I could link a picture here but as mentioned, going to “settings” –> “Sendwith…” –> There are two options
    A: Using Mailpoet Server
    B: Other (our own mailserver)

    B: solution has now worked fine for 3 years.
    Now it shows up a green activated button, but the text inside the given green oOther option frame shows a red text, what obviously means, that the external use of the mailserver is not functioning.

    I have doublechecked the settings with another website we run, they are ok.

    So I have no glue what is wrong.

    Thank you for your help.
    Robert

    Thread Starter aeroenterprise

    (@aeroenterprise)

    Finding here the screenshot, how it looks.

    Screenshot

Viewing 3 replies - 1 through 3 (of 3 total)
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