Strange behavior from UpdraftCentral

  • Resolved David4321

    (@david4321)


    8 years, 1 month ago

    I’ve been using UpdraftPlus to to back up all of the several sites in my hosting, so I decided to install and set up UpdraftCentral to manage them. I installed successfully, then followed all the steps with the keys to add 6 sites.

    It all looked correct, but when I reloaded the page all the sites did not reappear, and I saw the message “No sites have yet been set up. Go here to learn how to add your first site.”, as before I started.

    I thought something went wrong, so I re-checked the instructions and started over. So I created a new key on one of the sites, and when I added it, ALL the other sites also reappeared in the list.

    But any time I reload the page, or open the mothership in a new tab, it appears empty, as though no sites have been added. I can’t find any way to get them to display again, except reinstalling a new key from one of them.

    I’m using up to date Chrome on Ubuntu 16.04, with no script blockers active.

    Thanks for help.

    PS: When the sites do appear, I don’t see any way to manage the sites from the mothership console itself, only buttons to open the top level of the dashboard of each site in a new tab. It’s just like logging in, not even on the UpdraftPlus plugin settings page where I can manage the backups, or the updates page where I could update plugins and themes. I’d have to navigate to those areas manually, in the tab the site has opened in. Is that the extent of what it is supposed to do? Or am I missing some feature that is not loading?

    Here’s what I see when the added sites are present:
    UpdraftCentral Console Example

    • This topic was modified 8 years, 1 month ago by David4321. Reason: Add issue and image
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    so I decided to install and set up UpdraftCentral to manage them

    Sensible, but this is a question the author needs to deal with on their own site.

    For pro or commercial product support please contact the author directly on their site.

    https://updraftplus.com/support/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Thread Starter David4321

    (@david4321)

    You’re kidding me, right? I know they offer premium support for the paid versions of their products, but I am using the free version, not the paid version of this plugin. The author displays a link to this forum for support with their free products. Half the plugins people discuss in these forums have both free and paid versions, and much discussion occurs, so this is an unsatisfying answer.

    I’m hoping you or someone else will reply with something more than this…

    Plugin Contributor aporter

    (@aporter)

    Hi,

    This is the support forum for UpdraftPlus, for support for UpdraftCentral you should post here:

    https://www.ads-software.com/support/plugin/updraftcentral

    As for your issue can you try adding a site again but this time with the developer console open (Press Ctrl+Shift+J to open this) and screenshot any error messages in the console to help us work out whats going on.

    As for the part about managing the site, in the screenshot you have posted there is a sidebar menu on the left which has menu items that will allow you to manage UpdraftPlus backup settings and Advanced tools, WordPress upgrades and UpdraftVault.

    The premium version also allows you to manage users and comments.

    Best Wishes,

    Ashley

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    You’re kidding me, right?

    Not even a little bit. I wasn’t aware that this was here.

    https://www.ads-software.com/support/plugin/updraftcentral

    Why would I kid about that?

    I’m hoping you or someone else will reply with something more than this…

    And since that’s happened, please start your topic in the correct sub-forum. You can do so via this link.

    https://www.ads-software.com/support/plugin/updraftcentral#new-post

Viewing 4 replies - 1 through 4 (of 4 total)
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