Strange behavior of the website for non-logged

Are you using any plugins that restrict content based on user Roles or similar?

Also, are the menus and pages set to Public and Published?

Do you have a link?

Also, its pretty hard to diagnose problems like this without being able to log in to the backend ??

Mark

@airster:

I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://make.www.ads-software.com/support/handbook/forum-welcome/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

Hi Steve,

I was just asking for a link to the site – not the admin. I would never give out that info and hence wouldn’t ask for it.

My reference to the backend was to explain to the OP why the problem could be difficult to diagnose.

Regards

Mark

OK, Mark. Just making the point for anyone viewing the thread. Thanks for helping out here in the forums.

No probs. Better to be safe than sorry ??

I should have been clearer in my post and asked for the “URL of the live site”.

• This reply was modified 7 years, 5 months ago by Airster.

I discover this now: I have Appointments Lite plugin and I want to disable it.

When I disabled it I get strange behaviour: sub-menu not seeing good, some video are deformed, some images do not show etc. etc…

Never I got this kind of error, particularly if I disable a plugin (I would to improve disabling any plugin…)

Maybe it can depend by any active shortcode, but I don’t know how to find them in the website… I have a lot of page.

URL is digital-coach.it

I’ve had a little look around the site and I can’t really see the problems you mention.

All the videos seem okay, as do the drop down menus.

I am using up-to-date Chrome on Windows 10.

Do you have a URL of a page that is showing some of the problems you are finding?

Mark

I activated again the plugin, there aren’t errors when it’s on.

Try now again here: page you can see errors

See the sub-menu “Corsi” and “Certificazioni”, you will cannot read sub-item…

In “Certificazioni” I see MANAGER and SPECIALIST in the drop-down menu. Clicking either goes nowhere as both links are to https://www.digital-coach.it/work-experience-digital-coach/#

In “Corsi” I see AREA WEB, AREA SOCIAL MEDIA and CORSI in the drop-down menu. The first two, again, go nowhere as they are to https://www.digital-coach.it/work-experience-digital-coach/# but when I click CORSI I get taken to https://www.digital-coach.it/corsi-brevi/

What should I (as a non-logged-in user) be seeing?

You have to see sub-menu like this: https://imgur.com/a/WL9r1 and https://imgur.com/a/bEN6Y

Ok,

In your style.css, you have a rule on line 2777 which is setting the sub-sub menu unordered list to display: none;.

#top-menu li.mega-menu li ul {
	display: none;
	visibility: visible;
	opacity: 1;
}

If you remove this line, the sub-sub menus show.

I have no idea why this line is in there but there must be a reason, so make a note of the change and test the site thoroughly in case it breaks anything.

Let me know if this works for you.

Fingers crossed ??

Mark

@airster, with the current custom CSS is everything ok when the plugin in ON.

How can editing custom CSS help me?

Normally I have to see the sub-menu in this way:
– Corsi https://imgur.com/a/WL9r1
– Certificazioni https://imgur.com/a/bEN6Y

When I disable it I cannot see sub-menu:
– Corsi https://imgur.com/a/iyVtJ
– Certificazioni https://imgur.com/a/ijPW1

Never I got this error in my life.
Usually the problem arises when you turn ON a plugin, not when you turn OFF.

It’s unbelievable and unusual…

Other problem just when I disable it:
1. I cannot see Risorse Gratuite page correctly https://imgur.com/M0Uf2sw
2. Some embed video are deformed like this https://imgur.com/wx7KuoV
3. I cannot see the images normally existing in the white space here https://imgur.com/a/rLhw2
4. In Tutorial page (reachable by the menu) I cannot see videos but a big white space: https://imgur.com/LlQxeue

I use DIVI theme and never I got problem with the plugin whe was actived.

I need other booking system and I need to disable it.
When the plugin is active everything come back OK magically… :O

@airster, with the current custom CSS is everything ok when the plugin in ON.

How can editing custom CSS help me?

Normally I have to see the sub-menu in this way:
– Corsi https://imgur.com/a/WL9r1
– Certificazioni https://imgur.com/a/bEN6Y

When I disable it I cannot see sub-menu:
– Corsi https://imgur.com/a/iyVtJ
– Certificazioni https://imgur.com/a/ijPW1

Never I got this error in my life.
Usually the problem arises when you turn ON a plugin, not when you turn OFF.

Other problem just when I disable it:
1. I cannot see Risorse Gratuite page correctly https://imgur.com/M0Uf2sw
2. Some embed video are deformed like this https://imgur.com/wx7KuoV
3. I cannot see the images normally existing in the white space here https://imgur.com/a/rLhw2
4. In Tutorial page (reachable by the menu) I cannot see videos but a big white space: https://imgur.com/LlQxeue

I use DIVI theme and never I got problem with the plugin whe was actived.

I need other booking system and I need to disable it.
When the plugin is active everything come back OK magically…