Strange behaviors

  • Resolved snakerl

    (@snakerl)


    9 years, 7 months ago

    Before Upgrading to 4.2 I wanted to do a backup and searched and found this plugin, but in my opinion the functions are not working very proper. Here is what i tried:

    First I wanted to backup my WP with full backup to Gdrive, so in the Backup section I chose “Google Drive”, pressed “Authenticate” and a Google Site opened to authenticate the plugin to write into my Gdrive > OK (I was already logged in into Gmail in this broswersession, so thats ok). After that I chose “Full backup” and started the backup. I watched the progress in the log-file and also in my FTP. Files were generated and after that I saw in the log: [2015-04-24 08:19:37] Backup complete
    [2015-04-24 08:19:37] Upload to the “Googledrive” required … and after that nothing, no growing progress or anything. Looking for that in my Gdrive I saw it generated two folders named “Backup by Supsystic” and the subfolder named to my blog-domain, but no content. Nothing happend anymore. Tried this three times without success.

    Ok after that I tried another thing, backup to FTP > this worked good, I downloaded the zip and sql to my computer. Now i noticed: there is no “Restore” section … Dafuq? Ok, after a bit of looking I saw that this must be in the Log section … not very logical but ok, this section was empty until I uploaded my .sql and .zip to the generated folder in my Gdrive. So I was not able to restore the sql/zip that is also placed in “/wp-content/upsupsystic”, why not? If I have two Backups in FTP, one in Gdrive I want to see three backups in the summary isn’t it?

    I also noticed the tmp folder which is full of files additionally to the files in the .sql and .zip … why? Instead of 500MB my backup now needs 1000MB for 500MB of files. After a successful backup it would be legitim to delete the temp files, isnt it?

    But in the end I was able to do a backup in a very quick and “easy” way. My suggestions would be:

    – Add a section named “Restore”, anything else is far away from any logic
    – Check the upload to Google Drive (I did not test the other clouds) and fix it
    – Add an option to remove temp-files automatically after a successful backup (or do it by default :D)
    – maybe some rework has to be done in the backups-summary to show all backups from any source

    A lot of critic. I know but in the end this plugin is great because of its easy to use handling and the very fast processing and at least it’s for free (for the main parts of the software). Hope my documentation helps you to make your plugin a little bit stronger ??

    best regards

    https://www.ads-software.com/plugins/backup-by-supsystic/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello.
    Thank you for reporting. Most of you issues will be fixed in our next release. About problem with backup to Google Drive – there can be really a large number of reasons (connected with your server, with your Google account), so please contact us in our internal support system https://supsystic.com/contact-us/ for further investigations.

    Thread Starter snakerl

    (@snakerl)

    Hi there, thank you for fixing many of this problems. Of course I tried my Gdrive backup again but it didn’t work for me. But the rest the problems of my initial posting are cleared:

    – Restore section > check
    – Remove temp-files after successful backup > check
    – Backup summary is working fine > check

    Because I don’t need this backup very often I think it’s ok for me to do my backup directly on the ftp. Maybe I will test some things in the future and let you know (another browser, no adblock and so on).

    Thank you very much and best regards

    Plugin Author supsystic

    (@supsysticcom)

    Hello.
    Please contact us in our internal support system https://supsystic.com/contact-us/ – and we will help you to resolve this issue. This can be because of many things on your server configuration – and we will be glad to help you investigate them.

    Thread Starter snakerl

    (@snakerl)

    Hi, I just want to let you know that the Gdrive upload still doens’t work. Backup works to 100% and after that I get the same message in the log but expect the two created folders in my Gdrive there’s no data uploaded. But maybe it’s just me?

    Plugin Author supsystic

    (@supsysticcom)

    Hi!
    Please try to logout from Google Drive in backup plugin and authenticate with it again.
    But will be better if you contact us through our?ticket system. We will check what is wrong and will help you to solve the problem.

    Best regards,
    supsystic.team

    Same here – A full backup (~60MB) cant`t be transferred to Google Drive.
    Chosen only “Database Backup” is working; this small sql-file (~500kb) can be located in GD.

    OneDrive is working with no problems.

    Plugin Author supsystic

    (@supsysticcom)

    Hi!
    I responded to you in our ticket system – please check it.

    Best regards,
    supsystic.team

Viewing 7 replies - 1 through 7 (of 7 total)
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