Strange Error Message shown

  • Resolved spark_1

    (@spark_1)


    8 years ago

    I noticed that my segmented list in Mailchimp was no longer being updated after purchasing a product in my store. I had this automation working very successfully.

    To investigate, I logged into my wordpress site to look at the settings of the plugin. Any attempt I made to view the settings page threw this error:
    MailChimp_WooCommerce_ServerError thrown

    It simply shows a white screen with the phrase above and nothing more. I tried to deactivate the plugin and it threw the same error. I finally was able after a few times to deactivate/reactivate to no avail. I then deleted the plugin and downloaded a fresh copy. I am now able to get to the settings page to enter an API key, but it will not save – it shows the same error.

    I have found no reference to this particular error message in the forums. The only updates I made to the site since I had this working was an addition of a new plugin – WP Affiliate Manager. I deactivated it to try again, to no avail. I also deactivated my caching plugin.

    Below is a sample of my server settings:
    ### Server Environment ###

    Server Info: Apache/2.4.23
    PHP Version: 5.6.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: ? 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 2 MB

    I realize the SQL version is just below the recommendation, but Woocommerce itself is working very well – and I did have the Mailchimp plugin working nicely too.

    What is throwing this error?

Viewing 2 replies - 1 through 2 (of 2 total)
  • mcsupport

    (@mcsupport)

    Hi @spark_1,

    Thank you for the post, and for including all of that information up front. I realize that this is a bit of a perplexing situation, since it worked up until recently. Do you mind going ahead and upgrading to MySQL v. 5.6 or above? Since that is one of our plugin’s minimum system requirements as well, having a different version installed may cause some problems. If the issue still persists after updating the MySQL version, could you then get back to us with a link to your site to allow us to take a closer look at the site itself to see if anything stands out?

    Thanks!

    Pearl

    Hey @spark_1,

    I just wanted to reach back out and see if you were able to upgrade your MySQL, and if so, if that resolved the error you were seeing? There is no rush at all for this information – I just want to be sure to follow up with you on this issue and help out as much as I can on my end.

    Thanks,

    Pearl

Viewing 2 replies - 1 through 2 (of 2 total)
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