Strange images on my mobile pages

  • Resolved francesco56p

    (@francesco56p)


    2 years, 2 months ago

    Ever since I installed your plugin, images appear on my mobile pages that I have not set in any way in elementor.
    On the PC it is as it should be, on the mobile phone some random image from my library appears in page background…
    also under the header…
    and now also my bitrix24 form disappeared from my page… but is visible with this special link at the end of the URL: “?two_nooptimize=1” (without quotes), that will open the website page without the effect of 10web booster (virtually).
    Do you have any suggestion for me?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter francesco56p

    (@francesco56p)

    Update:
    the problem occurs in both header and footer (managed by elementor) and only on mobile view; the same images are always inserted instead of the background image I chose, replacing both the background image and the assigned color. In test mode everything goes back to normal (test mode = great idea). Unfortunately now I have to keep the site in test mode because I don’t want different images in the header and footer…

    Plugin Support Nikita Anisimov

    (@nikitaanisimov)

    Dear @francesco56p, hello,

    Thanks for reaching out!
    Could you kindly specify the URL of the website you need help with?

    Our team will be glad to assist you =)
    Thanks in advance!

    Thread Starter francesco56p

    (@francesco56p)

    Hi Nikita, you already have access to my site, cause your support request. A ticket is open.
    Thanks.

    Thread Starter francesco56p

    (@francesco56p)

    update:
    even with test mode enabled, unwanted images appear as background of header and footer on mobile; I must disable your plugin until the problem is solved

    Thread Starter francesco56p

    (@francesco56p)

    update:
    after your changes to the software the problems listed in this post are gone, everything seems to be working fine now!
    I am waiting for the porting to your infrastructure to finish the checks
    thanks for the quickness

    Plugin Support Nikita Anisimov

    (@nikitaanisimov)

    Hello again, dear @francesco56p

    Glad we could help =)

    Please, do not hesitate to reach out in case of any further questions/issues,

    Have a great day!

Viewing 6 replies - 1 through 6 (of 6 total)
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