strange overlay covering the website

  • Resolved jfung

    (@jfung)


    1 year, 3 months ago

    There is a strange overlay appearing over my website covering the entire page, and I was not able to click anything as a result.

    However, when I checked the website in incognito mode, the overlay is not present.

    When I checked with the inspector tool (for both the normal mode and the incognito mode), I realized that in normal mode, the website has a div element with the id #wfboxOverlay, and that is the element that covered over the website.

    However, the same div element does not appear on the page while in incognito mode.

    My website’s wordpress version is 6.4, and the Wordfence(free) version is 7.10.7.

    Can someone tell me why this is happening?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @jfung, thanks for your detailed message.

    Often strange occurrences like this can be traced back to a plugin conflict where Wordfence’s JavaScript or CSS is being broken by something loading before it. The fact that it’s not happening in an incognito window however could point to caching, either locally in your browser or from plugins on your site. I can’t quite see clearly from your first screenshot, but being logged in as an admin could be the reason you see it on one but not the other.

    I would certainly recommend clearing your local browser data, then flushing/clearing any caching plugins in WordPress or caches on your server generally. Recent plugin updates could mean cached versions of certain files are now out of date so not behaving as intended.

    If that doesn’t work, try disabling all plugins except for Wordfence and reverting to a default theme such as Twenty Twenty-Three. If that solves the issue, reenable your plugins and theme one-by-one to see what causes the issue to reoccur.

    Many thanks,
    Peter.

Viewing 1 replies (of 1 total)
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