Strange symptoms

  • Resolved msdesignfoto

    (@msdesignfoto)


    3 years, 5 months ago

    Ok, I’m going to explain bit by bit what is going on in this website. Its an online store from a friend, and I do the technical stuff whenever she needs.

    The site had worked flawlessly in both desktop and mobile with a bunch of selected plugins for a few different reasons. We didn’t add more plugins than the ones we needed. Still, here is what started to happen a few months ago:

    First, she noticed when using her own admin login, we could only open the dashboard. While logged in, we couldn’t open the front-end. But if we logged off, ok then, we could open the site as a user. By disabling every plugin and enabling them one by one, I found the culprit – by disabling Elementor (free) it was enough for us to see the site while logged in.

    This wasn’t enough, tough. Altough with my admin credentials everything was ok, it was not ok with hers. The problem persisted. Same thing: can open the site logged out, when logged in, can only open the dashboard. But only with her user this time. So I logged in with her account and confirmed it was happening. Disabled plugins, enabled one by one, and found another one: WP Optimize. Disabling this plugin was enough. She now could open the site while logged in.

    Ok, almost there. When opening the site as a user, in mobile browser, it would not load. It was having the error 500. I tested with my login and with her login as well, and both accounts were able to check the dashboard, in our mobile phones. However, when going to the front-end, again, error 500. Logged out, opened the home page, still error 500. Tested with every plugin disabled, and it worked. So I started to enable the plugins again one by one and got the (apparently) culprit: WP Statistics. Now I was able to open the site as a user (no login) or with our login. Both work.

    Does anyone knows of something in the background, or server-related, affecting 3 plugins with the same symptoms? I have a few other websites with the same plugins combination and they work great.

    I feel there is something else besides this…

    Any tips would be greatly appreciated.
    And feel free to move my thread elsewhere, as I didn’t know the best place to post this.

    The page I need help with: [log in to see the link]

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  • If you’re having this many issues with this many plugins, you may be dealing with out of date versions of the plugins, WordPress, or server software like PHP, or running into the PHP memory limit.

    Make sure WordPress and your plugins are all up to date, and then make sure your server software is up to date. You can do this by contacting your host and asking them to make sure you meet the recommendations and requirements outlined here: https://en-au.www.ads-software.com/about/requirements/ You can also ask your host to increase your site’s PHP memory limit to see if that alleviates the issue.

    If you continue to experience issues, ask your host to help you get the server’s error log. If you can provide the exact errors in that log it will be much easier to assist.

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Hello and thank you so much for the tips @jakept

    I know our hosting provides all the tech specs needed to run WordPress. As I have access to our CPanel, I went to PHP options and doubled the memory limit. It solved absolutely ALL of the issues I described – all the plugins I had removed for some reason now are back working again without any problems.

    We can open the site in desktop and mobile without the error 500.

    Thanks again!

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