Strange things….

  • Resolved Sander Steffen

    (@ntertainme)


    2 years, 6 months ago

    Some of my users get billed twice during a subscription with woocommerce. Cannot figure out why this happens and i cannot find the double payments (order numbers). Strange…. Anybody here who can take a look?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roxy

    (@roxannestoltz)

    Hi @ntertainme ,

    Thanks for reaching out!

    I understand that you are experiencing issues with users being billed twice for their subscriptions?

    Please could you clarify which plugin you are currently using for your subscriptions?

    In order to get a better understanding of your site setup, could you please share a copy of your sites System Status, which you can find via?WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.

    Once you do this, you can paste your response here.

    Hey @ntertainme

    Could you be using the ‘WooCommerce Subscriptions’ extension for your recurring subscriptions?

    If that’s the case, please create a ticket under the account that the extension was purchased: here is where to create the ticket: https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Thanks

    As further assistance is to be provided via a ticket, I’ll go ahead and mark this thread closed here.

    Feel free to create a new topic if you have other questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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