• Resolved stevewest15

    (@stevewest15)


    Hi,

    Clicking on the “Pay by Card” button no longer opens up a the stripe lightbox for users to put in their CC info. This was working fine on WP 4.7.x and the older version of the plugin. I had to go and copy the settings from Legacy 1.6 to the new settings page and I changed our shortcode from the old ones to the new ones by creating a new payment form.

    I also checked to make sure it’s not our theme (Divi) by loading WP twenty-fifteen theme.

    Not sure what else to check to figure out what is the issue. Here are some screenshots:

    Front page using WP twenty-fifteen theme: https://www.screencast.com/t/mntj0cmA8
    Backend page: https://www.screencast.com/t/6UppmBf8SGYe

    Settings Page: https://www.screencast.com/t/VLxwdumx

    Payment Form: https://www.screencast.com/t/HaEyOZpvdIpC

    And here is the status page report:

    ### WordPress Installation ###

    Site Name: *** (Removed)
    Home URL: https://*** (Removed)
    Site URL: https://*** (Removed)
    SSL/HTTPS Enabled: Yes
    Version: 4.8.2
    Locale: en_US
    Multisite: No
    Permalinks: /%postname%/
    WP Memory Limit: 40 MB
    WP Debug Mode: No
    Script Debug: No

    ### WP Simple Pay Settings ###

    WP Simple Pay Version: 2.0.3
    Stripe TLS: TLS 1.2 is supported. No action required.
    Simple Pay Test or Live Mode: Live Mode

    ### Active Theme ###

    Theme: Divi Child – Version: 2.3.1
    Child Theme: Yes
    Parent Theme: Divi – 3.0.84

    ### Active Plugins ###

    WP Simple Pay Lite: 2.0.3
    Addendio PLUS: 1.1.0
    Elegant Themes Updater: 1.2

    ### Server Environment ###

    Web Server: Apache
    PHP Version: 7.0.24
    MySQL Version: 5.5.5-10.2.9-MariaDB
    Server Timezone: UTC
    Display Errors: No
    Server PHP Memory Limit: 256M
    Upload Max Filesize: 16M
    Post Max Size: 16M
    Max Execution Time: 30
    Max Input Vars: 1000
    fsockopen: Yes
    cURL: 7.29.0
    NSS/3.28.4
    SOAP: Yes
    SUHOSIN: No
    WP Remote POST: Yes
    WP Remote GET: Yes

    ### Client Information ###

    IP Address: *** (Removed)
    Browser: Chrome 62.0.3202.62 (Windows)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter stevewest15

    (@stevewest15)

    Hi,

    Just wanted to update everyone in case anyone else runs into this issue. It appears the issue is caused by Cloudflare which our website was recently protected by. If I disable cloudflare, the lightbox opens up but if cloudflare is enabled, the lightbox doesn’t open up.

    If anyone knows why, would greatly appreciate their input. I’m going to try to reach out to cloudflare and see if they can identify what is happening.

    Plugin Contributor Phil Derksen

    (@pderksen)

    @stevewest15 Thanks for following up with the findings!

Viewing 2 replies - 1 through 2 (of 2 total)
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