Strip Webhook issue

  • Resolved minnalina

    (@minnalina)


    2 weeks, 1 day ago

    I can’t connect Stripe with the plugin as I don’t know how to create the webhook Stripe asks, the steps offered during the setup are not as simple as it sounds… There is no “Add endpoint” button to simply paste the url provided. Stripe support didn’t help. Could someone please assist?

    “Please configure your Stripe webhook to finalize the setup. In order for Stripe to function properly, you must add a new Stripe webhook endpoint. To do this please visit the?Webhooks Section of your Stripe Dashboard?and click the?Add endpoint?button and paste the following”

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @minnalina ,

    You came to the right place, I’m happy to help you resolve that.

    The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard. You can find that in here — https://dashboard.stripe.com/webhooks.

    You can click this button to add the endpoint — https://share.zight.com/Kou8Xklo.

    Then paste the endpoint URL in here — https://share.zight.com/yAueNzD9.

    In there, you need to configure it to receive the following events:

    • checkout.session.completed
    • payment_intent.succeeded
    • payment_intent.payment_failed
    • charge.refunded
    • customer.subscription.deleted
    • customer.subscription.created
    • invoice.payment_failed
    • invoice.payment_succeeded

    Our documentation (with screenshots!) on setting up the webhook is here:
    https://givewp.com/documentation/add-ons/stripe-gateway/#connecting-stripe-and-your-webhook-required.

    If the webhook is correctly configured, you should see a record in the logs at Donations → Tools → Logs → Stripe for every event at Stripe (going forward).

    Here’s a quick video explaining how to see what’s happening from Stripe’s side:

    password: webhook
    https://shortnit.com/stripewebhooks

    You’ll need to manually go through and mark the older ones made before the webhook was active to complete, using your Stripe account to cross-reference.

    Please let me know if you have further questions.

    I’m always happy to help!

    Thread Starter minnalina

    (@minnalina)

    Thank you very much! Problem solved. ??

    • This reply was modified 1 week, 4 days ago by minnalina.
Viewing 2 replies - 1 through 2 (of 2 total)
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