Stripe 3D secure issues (fixed)

  • Update : eventin developers have contacted me regardin this issue. They have released a new update to which has the stripe integration updated to handle 3d secure correctly. I can confirm this update has now allowed us to start taking payments again

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    Have been using eventin pro for a couple of months now and been working well. However two weeks ago I realised that the stripe integration does not allow 3D secure. So lots of orders have started to fail as 3D secure is now compulsary.

    Support have been very slow. They acknowledged the issue straight away, but cannot give me a date or timescale on when this will be fixed.

    Support only seem to respond to you initial request via their website and do not reply to any additional replies via email.

    Not ideal for our business as I am now looking for an alternative solution while they fix this if at all.

    • This topic was modified 1 year, 1 month ago by pinakinpatel. Reason: Fix provided
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  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi @pinakinpatel ,
    I hope this message finds you well. We truly appreciate your feedback and understand the frustration you feel regarding the 1-star review for the Eventin plugin. We want to assure you that we value each and every client, and we always strive to address and resolve any issues you may encounter.
    We apologize for any inconvenience caused by the delay in our response time. As you mentioned, we have been facing some internal challenges that have affected our ability to provide prompt support. Please know that we are actively working on improving our response times, and we hope to be back to our usual efficiency soon.
    Regarding the ETA for resolving issues, we understand that each sprint can take approximately 10 days, and in some cases, it may extend if unforeseen challenges arise. We appreciate your patience and cooperation in allowing us the time needed to thoroughly address and fix any reported problems.
    Regarding the 3D secure issue with Stripe, we have already forwarded this matter to our development team. Rest assured, they are diligently working on a solution, and we will keep you updated on the progress.
    We genuinely value your business, and your satisfaction is of utmost importance to us. We encourage you to explore alternative options, such as using WooCommerce’s Stripe integration, while we work on resolving the issues with Eventin. We want to ensure that you have the best possible experience.
    In light of the efforts we are putting into resolving the challenges and improving our services, we kindly request you to consider updating your rating or, if you feel it’s appropriate, to delete the current review. Your updated feedback will be immensely valuable to us and will help us showcase the improvements we’ve made to our other users.
    Once again, we apologize for any hurt or disappointment our responses or support times may have caused you. Your feedback is crucial to us, and we will use it to improve our services further.
    If you have any additional concerns or questions, please do not hesitate to reach out to us directly. We are here to assist you in any way we can.
    Note: You are the only one who marked Eventin as a 1-star review. It is really frustrating for us. We have never faced this Eventin before. We kindly request you to consider updating your rating or, if you feel it’s appropriate, to delete the current review.
    Thank you for your understanding and patience.
    Hope you can understand.
    Thanks for being with us. Good day!
    Best Regards

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