Resolved nad sto
(@daniilstoyan)

5 years, 10 months ago
I’m having a problem with Stripe.

Stripe is not recognizing my SSL. See Debug message:
```
2019-01-12T01:25:09+00:00 DEBUG 
====Stripe Version: 4.1.14====
====Start Log====
Stripe Payment Request live mode requires SSL.
====End Log====
```
My site is running SSL on all pages.
```
Your server environment shows this:

Array
(
    [HTTP_AUTHORIZATION] => 
    [HTTPS] => on
    [SSL_TLS_SNI] => sonohealth.org
    [REQUEST_SCHEME] => https
)
```
Is it because I’m missing HTTP_Authorization?

If so what does that mean and how can I fix it?
- This topic was modified 5 years, 10 months ago by nad sto.

Viewing 5 replies - 1 through 5 (of 5 total)

Phil
(@fullysupportedphil)

Automattic Happiness Engineer

5 years, 10 months ago

Hey @daniilstoyan,

This could be caused by the way that your SSL certificate is set up. Some hosting providers user load balancers or reverse proxies, which will impact WooCommerce.

When you go to WooCommerce > Status. On your system status report, check to make sure that the Site URL and Home URL are both HTTPS links. Scrolling further down the System Status Report, under the Secure connection (HTTPS): section, check to see if WooCommerce is identifying your site as secure.

If WooCommerce indicates your site is not secure, please have a look at the steps in this guide as they may be applicable to you:
https://docs.woocommerce.com/document/ssl-and-https/#websites-behind-load-balancers-or-reverse-proxies
Thread Starter nad sto
(@daniilstoyan)

5 years, 10 months ago
Hi @fullysupportedphil,

I checked everything you said, and looks like everything is good on my end.

Here are the screenshots:

https://imgur.com/S5J2rz4

https://imgur.com/LVlCppX
- This reply was modified 5 years, 10 months ago by nad sto.
- This reply was modified 5 years, 10 months ago by nad sto.
Phil
(@fullysupportedphil)

Automattic Happiness Engineer

5 years, 10 months ago

Hey daniilstoyan,

Thanks for checking that.

You can try adding the code shown here to your wp-config.php file:
https://docs.woocommerce.com/document/ssl-and-https/#websites-behind-load-balancers-or-reverse-proxies

If your SSL certificate is provided through your hosting company, I’d also recommend having them take a look over everything.

If you still have problems at that point please contact us at WooCommerce.com > My Account > Tickets? You may need to create an account. When opening the ticket, please make sure to select the Stripe plugin. We will be able to help you further there.

Thread Starter nad sto
(@daniilstoyan)

5 years, 10 months ago

@fullysupportedphil,

Added the code to wp-config.php still getting the error.

Will open ticket.

Thanks

paulotaylor
(@paulotaylor)

5 years, 10 months ago

How is this resolved? What’s the fix then? I have the same issue with the same Stripe plugin & version:

1. Let’s Encrypt SSL installed locally on the server
2. WC Status page shows site & home URL with https
3. WC Status page also shows Secure Connection is checked

I get the same “Stripe Payment Request live mode requires SSL” log message.

Any clues?
Cheers

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Stripe 4.1.14 – Unable to process this payment (SSL Problem)’ is closed to new replies.

Tags