Stripe and Woocomerce are not integrating properly. Can someone help me setup?

  • Resolved florenciabergesio

    (@florenciabergesio)


    3 years, 9 months ago

    Hello! I posted my problem in the Woocommerce forum and they told me to post it here. I’ll paste the original publication and then add the information they told me to add:

    “Hello. I’m new in Woocommerce and Stripe and I’m trying to set up the Stripe Gateway.
    I have the test API keys setup in Woocommerce but I can’t buy anything with the test cards. When I try to, this message shows up: “Lo siento, no hemos podido procesar tu pago en este momento. Por favor, inténtalo más tarde.”, which basicly says that it was unable to process payment.
    I contacted Stripe live chat support and they said everything was allright in Stripe, and the problem was that Woocommerce was not properly integrating with Stripe.
    I don’t know what else to do. Can someone help, please?
    Thanks in advance.”

    Please note that I have a test item to test purchase. I tried purchasing it with the Stripe method and was unable to. I tried purchasing it with the option to pay on arrival (native to woocommerce, doesn’t have anything to do with stripe) and it worked perfectly.

    Additional info:
    1. System Status Report

    
### WordPress Environment ###

WordPress address (URL): https://imaginartegallery.com
Site address (URL): https://imaginartegallery.com
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 48.07MB
Tama?o de los datos de la base de datos: 43.56MB
Tama?o del índice de la base de datos: 4.51MB
wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_nextend2_image_storage: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_nextend2_section_storage: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
wp_nextend2_smartslider3_generators: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_nextend2_smartslider3_sliders: Datos: 0.09MB + índice: 0.03MB + Motor InnoDB
wp_nextend2_smartslider3_sliders_xref: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_nextend2_smartslider3_slides: Datos: 0.13MB + índice: 0.17MB + Motor InnoDB
wp_options: Datos: 4.06MB + índice: 0.09MB + Motor InnoDB
wp_postmeta: Datos: 25.34MB + índice: 0.41MB + Motor InnoDB
wp_posts: Datos: 7.08MB + índice: 0.13MB + Motor InnoDB
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_trp_dictionary_es_es_en_gb: Datos: 1.52MB + índice: 0.30MB + Motor InnoDB
wp_trp_gettext_en_gb: Datos: 0.39MB + índice: 0.47MB + Motor InnoDB
wp_trp_gettext_es_es: Datos: 1.52MB + índice: 0.45MB + Motor InnoDB
wp_trp_original_meta: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB
wp_trp_original_strings: Datos: 1.52MB + índice: 0.50MB + Motor InnoDB
wp_usermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_xsg_sitemap_meta: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_indexable: Datos: 0.52MB + índice: 0.22MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.23MB + índice: 0.13MB + Motor InnoDB
wp_yoast_seo_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

artist: 18
attachment: 478
condition_group: 1
custom_css: 2
customize_changeset: 1
elementor_library: 24
language_switcher: 3
nav_menu_item: 21
oembed_cache: 6
page: 28
post: 7
product: 2
revision: 1012
shop_order: 3
shop_order_refund: 1
sidebar: 1
tribe_events: 19
tribe_organizer: 7
tribe_rsvp_attendees: 1
tribe_venue: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

All-in-One WP Migration: por ServMask – 7.36
Content Aware Sidebars (Barras Laterales): por Joachim Jensen - DEV Institute – 3.15.1
Custom Post Type UI: por WebDevStudios – 1.8.2
Elementor Pro: por Elementor.com – 3.0.10
Elementor: por Elementor.com – 3.1.1
Event Tickets: por The Events Calendar – 5.0.5
Google Analytics para WordPress por MonsterInsights: por MonsterInsights – 7.15.1
Jetpack by WordPress.com: por Automattic – 9.4
Minimal Coming Soon & Maintenance Mode: por WebFactory Ltd – 2.26
SG Optimizer: por SiteGround – 5.7.14
Smart Slider 3: por Nextend – 3.4.1.16
The Events Calendar: por The Events Calendar – 5.3.2.1
Orbit Fox Companion: por ThemeIsle – 2.10.3
TranslatePress - DeepL Automatic Translation Add-on: por Cozmoslabs
Georgian Cocora – 1.0.3

TranslatePress - Multilingual: por Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 1.9.4

WooCommerce Admin: por WooCommerce – 1.9.0
WooCommerce Stripe Gateway: por WooCommerce – 4.8.0
WooCommerce: por Automattic – 5.0.0
Yoast SEO: por Equipo Yoast – 15.7
Google XML Sitemap Generator: por XmlSitemapGenerator.org – 2.0.0

### Inactive Plugins (1) ###

WordPress Importer: por wordpressdotorg – 0.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #247 - /shop/
Carrito: #248 - /carrito/
Finalizar compra: #249 - /checkout/
Mi cuenta: #250 - /mi-cuenta/
Términos y condiciones: #2028 - /politicas-de-la-web/

### Theme ###

Name: Neve
Version: 2.10.0 (la actualización a la versión 2.10.1 está disponible)
Author URL: https://themeisle.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completo: 18
Oldest: 2021-01-14 23:45:23 +0100
Newest: 2021-02-10 21:38:52 +0100

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Moderator note: I removed your stripe log as it contained potentially sensitive information (including customer info).

    Thread Starter florenciabergesio

    (@florenciabergesio)

    Hello, can you point out which information? So I can redact it. I thought I redacted every name and email address.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for the System Status Report.

    I did take a look at the site to confirm that your product is priced €9,999,999.00. This is not a transaction Stripe will process. Can you try reducing the price of the product and then check if you’re still seeing the same behavior?

    When I attempt to purchase a product on my test site that costs more than €999,999.99, this is what I see in the logs:

    Error: stdClass Object
(
    [error] => stdClass Object
        (
            [code] => amount_too_large
            [doc_url] => https://stripe.com/docs/error-codes/amount-too-large
            [message] => Amount must be no more than €999,999.99
            [type] => invalid_request_error
        )
)
    Thread Starter florenciabergesio

    (@florenciabergesio)

    I reduced the price and it works, thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
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