Stripe ApplePay – Wrong Amount shown on confirmation (different amount)

Hi @wearedigito

I see that the cart includes discounts ($346.80) but Apple Pay checkout shows it’s excluding discounts ($408).

This is usually caused by two factors:

– Stripe plugin is a bit outdated, so please make sure that it’s up to date
– Or this can be caused by conflicts

Can you please try to run a conflict test with WooCommerce + Stripe alone, and see if the problem can be reproduced consistently?

Here’s the comprehensive guide to do conflict test: https://woocommerce.com/document/how-to-test-for-conflicts/

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi there,

I cannot do a test before I do not have an apple devices. What can be done in that case?

Hi again @wearedigito,

I cannot do a test before I do not have an apple devices. What can be done in that case?

In this case, you could use an option like BrowserStack to test your site’s functionality with Apple Pay.

Additionally, if you can provide us with details about how this purchase was attempted (e.g. what products are in the cart and what coupon code is used), we can see if we can replicate the issue.

It will also be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing from you!

I have pasted report below.

To replicate, this is a no-promo code discount triggered by quantity. https://melatidrinks.com/product/melati-classic/

For the above product, add 6 bottles to cart to get 15% discount.

Thanks in advance for your kind help!

### WordPress Environment ###

WordPress address (URL): https://melatidrinks.com
Site address (URL): https://melatidrinks.com
WC Version: 5.2.3
REST API Version: ? 5.2.3
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Action Scheduler Version: ? 3.4.0
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hello-theme-child-master/woocommerce/emails/plain/admin-new-order.php
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hello-theme-child-master/woocommerce/emails/plain/customer-invoice.php
hello-theme-child-master/woocommerce/emails/plain/customer-new-account.php
hello-theme-child-master/woocommerce/emails/plain/customer-note.php
hello-theme-child-master/woocommerce/emails/plain/customer-on-hold-order.php
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hello-theme-child-master/woocommerce/emails/plain/customer-reset-password.php
hello-theme-child-master/woocommerce/emails/plain/email-addresses.php
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hello-theme-child-master/woocommerce/order/order-details-customer.php
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hello-theme-child-master/woocommerce/single-product/product-attributes.php
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hello-theme-child-master/woocommerce/single-product/review.php
hello-theme-child-master/woocommerce/single-product/sale-flash.php
hello-theme-child-master/woocommerce/single-product/share.php
hello-theme-child-master/woocommerce/single-product/short-description.php
hello-theme-child-master/woocommerce/single-product/stock.php
hello-theme-child-master/woocommerce/single-product/tabs/additional-information.php
hello-theme-child-master/woocommerce/single-product/tabs/description.php
hello-theme-child-master/woocommerce/single-product/tabs/tabs.php
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Generated at: 2021-11-26 16:01:19 +08:00

Hi @wearedigito,

I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce, stripe and our free Storefront theme as the only enabled software using a standard discount coupon code. When doing so I’ve not been able to replicate the behaviour which you describe with ApplePay not showing the correct amounts.

Have you managed to perform the requested conflict test which was suggested as by default the WooCommerce plugin does not offer any promo code discounts, It’s therefore likely related to a plugin you have installed offering those and potentially not working with ApplePay.

Looking at your sites system status report I noticed this plugin could be a possibility.

* Conditional Discounts for WooCommerce by ORION: by ORION

I’d suggest testing a discount with a standard WooCommerce Coupon on the Cart or Checkout page and then initiating ApplePay.

You could use an option like BrowserStack to test your site’s functionality with Apple Pay.

To see if that is the case we’d suggest carrying out a full conflict test on your site by disabling all other plugins aside from WooCommerce.Stripe along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched themes if the behaviour is resolved you can then enable your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let us know what you find after performing some conflict testing.