Stripe CC payment not showing

  • Resolved rohatgianubhav

    (@rohatgianubhav)


    3 years, 9 months ago

    Hi – I have an https site that is able to show the “Google pay” option via stripe but is unable to show the CC payment option on my woocommerce product page.

    Can you help me figure out why is this happening?

    My connection to strip seems to be set up properly
    ” Your Stripe account has been connected. You can now accept Live and Test payments. You can Re-Connect if you want to recycle your API keys for security.”

    Can you help

    –Anubhav

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @rohatgianubhav

    You cannot display the credit card form on a product page because the credit card form does not provide billing or shipping information like Google pay does.

    You must have billing info and shipping info, if the product requires shipping, in order to create an order in Woocommerce.

    Kind regards

    Thread Starter rohatgianubhav

    (@rohatgianubhav)

    But this is a virtual product that can be downloaded from the website. I do not need billing or shipping information.

    How can I accept credit card payments for a virtual product?

    –Anubhav

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @rohatgianubhav

    You absolutely need billing information because that is what Stripe uses to prevent fraud. It is very important that billing information accompany any payment that is sent to Stripe.

    You can accept a payment for a virtual product but for credit card payments the customer will need to go through the standard shopping cart experience which means using a checkout page.

    Kind regards

    Thread Starter rohatgianubhav

    (@rohatgianubhav)

    Got it.

    Sorry for the dumb question but where do I enable that?
    I am using the default CC form in stripe settings. I dont think I have explicitly turned off the collection of billing info.

    –Anubhav

    Plugin Author Payment Plugins

    (@mrclayton)

    @rohatgianubhav,

    There isn’t a WooCommerce option to enable/disable the billing address.

    Your checkout page should render the billing address fields automatically.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
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