Stripe Checkout disabled

  • Resolved Wajeeha

    (@wajeehahusain)


    6 years, 8 months ago

    Hello,

    I have enabled Stripe for card payments and it is greyed out at checkout.

    I have increased PHP memory and made CSS tweaks but this still doesn’t work.

    Would love some help!

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor royho

    (@royho)

    Hello,

    What troubleshooting steps have you already tried?

    Thread Starter Wajeeha

    (@wajeehahusain)

    I have increased PHP memory, added CCS code.

    What else can I do?

    I may try another plugin as I need this to work ASAP

    Plugin Contributor royho

    (@royho)

    Did you try deactivating all plugins except WooCommerce and Stripe and change your theme to a WP default theme?

    Thread Starter Wajeeha

    (@wajeehahusain)

    I am not going to change my theme – sorry! I need this to work with my current theme

    Plugin Contributor royho

    (@royho)

    What I suggested is not for you to not use your theme. It is find out what is causing this issue. And if it turns out to be your theme, then you need to contact your theme author to fix it.

    Thread Starter Wajeeha

    (@wajeehahusain)

    Ok will check this out now.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Please let us know the results! I do suspect this is a scripting conflict.

    Have you managed to resolve this? I do get this same issue. I am using Enfold as theme

    Thread Starter Wajeeha

    (@wajeehahusain)

    No I haven’t! I am going to ask a developer to look at it. I am using WPZOOM Presence theme and the developer of theme things it’s a plugin issue.

    If I find a solution I will let you know. Can you also do the same?

    I have managed to solve the issue on my site. It works fine after I have disabled the minify plugin that I was using.
    So the problem was that the minify plugin together with the theme caused a conflict with the stripe payment gateway.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi @wajeehahusain!

    Can you just do a quick test with the theme switched to Twenty Seventeen and all plugins disabled besides Stripe and WooCommerce core? Just a temporary switch– that’s a crucial diagnostic step to determine the source of the scripting conflict. It may be, as it was for @micke84, an issue with a third-party plugin and theme in combination conflicting with Stripe.

    Thread Starter Wajeeha

    (@wajeehahusain)

    I have tried this just now – changed theme and didn’t work.

    As for the plugins all the ones I have installed are functional like woocommerce.

    I don’t have any unnecessary plugins. Last option for me is to get a developer to look at it.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi @wajeehahusain!

    Temporarily disabling literally all of your plugins except WooCommerce and Stripe, while the theme is switched to Twenty Seventeen, is a necessary test to determine the source of the scripting conflict. For example, this is how @micke84 discovered it was the combination of a minify plugin and their theme that was causing an issue.

    If you don’t want to do this on your live site, you can use https://www.ads-software.com/plugins/wp-staging/ to clone your site onto a “stage” where you can test without affecting the production site.

    You’re welcome to hire a developer, but the test I’m recommending above costs no money, and is very likely to yield the answer.

Viewing 13 replies - 1 through 13 (of 13 total)
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