Stripe Closed our Account when used your plugin

Hi @shweta21

Stripe closed our Account after started using your plugin. This was not the case when we used some other plugin earlier.

That sounds like a coincidence of timing more than anything. We have many merchants using our plugin and they don’t have account closure issues.

But I still wanted to know the reason and solution.

Unfortunately we don’t have access to the reason why your account would be closed since we don’t control that decision making process. You would need to reach out to Stripe’s customer support team to get more information on why your account was closed.

You should help and resolve this matter on priority basis.

If you can provide some additional information on why your account was closed we can certainly take a closer look.

Kind Regards

Hello,

The major reason that I understand is that the Authentication failure. And Stripe put them into High Risk (probably with their Radar technology).

But I am afraid, how can they close our Account. They should block those Unauthorized payments. What is the purpose of Radar technology then.
I could not quite understand.
Even if the number of such payments is more, then also, this could be normal for any start up. Because, successful payments may be lesser, as compared to those.
And hackers are already All-around and specially looking to target Woocommerce sites, due to loose security. Or probably some other reason.

But in either case, how can one Start-up their business and adding Stripe as a Payment Gateway, if this is the case. And this is how they works.

And if there is something else, then also, we are surprised about that. Because, we have provided more than required documents and there is No such issue in the Account and Docs related issue.

Please share your views and suggest us.
If you require anything else, then please let me know. We need to sort it, even if it takes time, then we can wait for that.

Regards

But I am afraid, how can they close our Account. They should block those Unauthorized payments. What is the purpose of Radar technology then.
I could not quite understand.

Since we are not Stripe, we can’t comment on why that might be which is why I recommend you contact Stripe directly.

Please share your views and suggest us.
If you require anything else, then please let me know. We need to sort it, even if it takes time, then we can wait for that.

We are the developers of this Stripe plugin and are a separate entity from Stripe. We don’t control the account closure process or anything related to your Stripe account. It’s best that you contact Stripe directly and work with them to have your account re-opended.

Kind Regards,