Stripe Dashboard

Hello @fatwombat, I hope you are doing well today!

When the subscription finished, the plugin billed the user but the membership was not active.

I can’t reproduce the same on my sandbox installation. Can you please try to replicate the same when all other plugins are deactivated?

When I tried to renew the membership it got a failed message when it returned to my site,

Please post here the error message you saw

Also please share the link to your site here so I could have a look.

Kind regards,
Nastia

Thanks for the reply. The site is only new and it only has the membership plugin and advanced custom fields. There are no other plugins.

As the site is not up yet, I would prefer not to post it up here at the moment due it not being ready. Is there another place I can send the information to you?

There is something really weird happening with the plugin for me as it says the membership is active, yet it won’t go to the members only pages and when I try to renew it sent me to a failed page.

I have just gone in and tried again and everything seemed to work OK this time round, not sure if because there was an issue with the “date” being the same day I tried to renew on.

With it actually going through successfully now, I still don’t have any results in my stripe account for the plan. It went through OK, and it comes up in my site as OK, stripe has the payment coming through, but under subscriptions there is nothing.

Thanks.

Hello @fatwombat

but under subscriptions there is nothing.

Make sure that your Stripe account is set to Test mode

Please advise,

Cheers,
Nastia

Yep! It’s already in test mode.

So an update to this ticket:

• The membership finished, and the extra day was added, and now I can log into the account and it does not show any pages. That’s correct.
• I went to the “account” page (which I have not edited since the plugin setup) and clicked on the “Change” option. The subscriptions options on that page said “Renew” so I did. I then got the membership page back and a failed message along with it – and it did not renew in my account section. BUT, Stripe still took the payment.
• I then went to the “Invoices” section and clicked on the latest invoice and then the “Subscribe” button on that, and it went through correctly. And Stripe took another payment.
• It is now back on the subscription with the correct expire date. But two payments were taken out.
• The invoices section still says “billed” though on the invoice number I went into above and subscribed to

Does that help? Stripe still does not show any current subscriptions or anything just the “payments” page shows money coming in. This is all under the “Test” (sandbox) Stripe settings.

Hello @fatwombat,

Can you make screenshot from the payment settings on your membership? You should not see “renew” button on membership with recurring payments at all. There should be only “Cancel”.
If I can see how you setup your membership I will try to replicate the issue.

kind regards,
Kasia