Stripe doesn’t support your selected currency

  • Resolved Matt Enser

    (@mattenser)


    3 weeks ago

    I am getting the following error on the backend:

    Stripe doesn’t support your selected currency

    Unfortunately, Stripe doesn’t support payments in . Please try using a different gateway or adjusting your Tickets Commerce currency setting. You can see a list of supported currencies here.

    My payments are set up with Stripe and set up with USD as the selected currency which is the first one on the list of approved currencies from Stripe.

    I think the checkout seems to be working now but this message is just showing up in my WordPress dashboard.

    Here is a screenshot of my currency setting on the backend.

    Here is a screenshot of the error I am seeing.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @mattenser ,

    Thank you for reaching out.

    Kindly ensure the correct currency is selected in Tickets -> Settings -> Payments (tab) -> Currency (section) -> Currency Code and Resave (if the correct currency was already selected), and see if that alleviates the situation.

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Thread Starter Matt Enser

    (@mattenser)

    It was already set to that but resaving it fixed the problem thank you.

    One more issue that may be related. Users were getting the following “Create new Stripe Order Failed. Please Try Again.” Would the error before that is now fixed cause this as well?

    See error here.

    Thread Starter Matt Enser

    (@mattenser)

    I actually think it may have been an issue with WP Rocket blocking the payment felid so they couldn’t enter the card and therefore an error was flagged. I need to test still but it seems to be working now.

    Plugin Support Darian

    (@d0153)

    Hi @mattenser

    Thanks for your confirmation and I’m glad that it is now working.

    If you have a minute, a great review from you would be amazing!

    https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
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